Lisa Rizzolo
Whitefish,MT
Summary
Client relations and communications specialist with proven expertise in customer service, multitasking, and time management. Committed to delivering positive and memorable experiences for every customer. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working independently and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Set Dresser/Set Decorator
IATSE Local 491
Wilmington, North Carolina
07.2020 - 05.2025
- Selected and placed furniture, drapery, props, and set decorations to create cohesive visual storytelling.
- Collaborated with the production team to create desired scenes.
- Ensured set pieces complied with safety standards and regulations to maintain a safe filming environment.
- Supported continuity efforts by tracking set changes throughout filming.
- Adhered to specifications for production sets and maintained compliance with demanding schedules.
- Managed budgets to acquire essential items within financial constraints, optimizing resource allocation.
- Located shops and vendors to supply items and materials necessary to dress the sets.
- Prepared sets according to design specifications and production requirements.
- Collaborated with production crew to ensure timely set completion.
Licensed Tour Guide
Savannah Taste Experience Food Tours
Savannah, GA
08.2015 - 04.2020
- Facilitated high-quality guest tours through effective public speaking and communication skills.
- Guided groups through historical sites, sharing engaging stories and insights.
- Engaged guests with positivity and enthusiasm, fostering memorable tour experiences.
- Organized and conducted daily tours for groups of up to 20 people.
- Trained new guides on customer service and tour delivery best practices, enhancing overall guest experience.
- Organized special events, such as cultural activities or guided walks.
- Ensured safety and compliance during tours, managing group dynamics effectively.
Customer Service Cashier
Penzeys Spices
Birmingham, Alabama
05.2012 - 06.2015
- Processed customer transactions efficiently at a specialty spice retailer.
- Greeted customers and provided friendly customer service.
- Handled customer inquiries and resolved issues with professionalism and care.
- Resolved customer complaints in a professional manner.
- Maintained organized cash register area for smooth operational flow.
- Assisted customers with locating merchandise within the store.
- Managed inventory levels to ensure product availability on the sales floor.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Regional Field Trainer
Banfield Pet Hospital
Birmingham, Alabama
05.2010 - 05.2012
- Collaborated with management to identify training needs across multiple locations.
- Facilitated workshops on customer service and pet care best practices.
- Delivered classroom-style trainings as well as one-on-one coaching sessions to help employees reach their full potential.
- Provided support to regional management teams in developing best practices for customer service.
- Conducted field visits to ensure proper implementation of operational standards.
- Used role-playing, lectures, and simulations to present information in a variety of instructional techniques and formats.
- Coordinated with other departments to ensure compliance with company policies and procedures.
Veterinary Assistant
Oxmoor Animal Clinic
Birmingham, Alabama
08.2004 - 05.2010
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments to support veterinarian's care plans and improve patient health outcomes.
- Prepared for surgeries by organizing instruments, supplies and equipment, ensuring readiness for efficient procedure execution.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Provided attentive, courteous service to enhance client experience and ensure animal well-being.
- Coordinated appointment scheduling for clients to ensure efficient patient flow. and patient records efficiently.
- Responded to phone inquiries regarding appointment scheduling and services to assist clients. from clients regarding appointment scheduling, services offered.
Education
Bachelor of Science - Business Administration
University of Central Florida
Orlando, FLSkills
- Customer engagement
- Conflict resolution
- Team collaboration
- Creative collaboration
- Effective communication
- Positive attitude
- Complaint resolution
- Critical thinking
- Logistics coordination
- Adaptive team player
- Decision-making
Volunteer Expereince
- Birmingham Museum of Art Volunteer
- Magic City Art Connection Volunteer
- Alabama Animal Adoption Association Society Fundraiser For Food Drives
- Created, planned and managed the first annual "Dog Days of Summer" event to benefit Ruffner Mountain Narure Center
Timeline
Set Dresser/Set Decorator
IATSE Local 491
07.2020 - 05.2025
Licensed Tour Guide
Savannah Taste Experience Food Tours
08.2015 - 04.2020
Customer Service Cashier
Penzeys Spices
05.2012 - 06.2015
Regional Field Trainer
Banfield Pet Hospital
05.2010 - 05.2012
Veterinary Assistant
Oxmoor Animal Clinic
08.2004 - 05.2010
Bachelor of Science - Business Administration
University of Central Florida