Summary
Overview
Work History
Education
Skills
Certification
Awards
Security Clearance
Timeline
Generic

Lisa Roach

Herndon

Summary

Dynamic Sr. Program Manager at PBG with extensive expertise in Agile methodologies and financial management. Orchestrated transformation of IT services, significantly enhancing efficiency and service delivery for over 3.4 million users. Skilled in cultivating customer relations and propelling business development initiatives, consistently surpassing program objectives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Program Manager

PBG
07.2023 - 05.2025
  • Responsible for providing management oversight for the General Services Administration (GSA) Administrative Services for the Presidential Transition Team – Information Technology (PTT IT).
  • Providing expansive and frequent reporting to ensure situational awareness of all PTT IT Program activities and daily operations and providing advanced daily reports that drove continuous improvement.
  • Ensuring the PTT IT Director and Project Manager was given the information, documentation, and status needed to effectively oversee and manage all PTT IT Program needs.
  • Establishing a rigorous, robust yet simplistic approach to administrative IT services, support, and management, by creating efficient processes and procedures.
  • Actively promoting the integration, coordination, and choreography necessary between PTT IT, GSA IT, and the Contracting Office for successfully delivery.
  • Creating a centralized view of the PTT IT Program that ensures a consolidated view of the performance of all PTT IT Teams, budget, finance, acquisitions, and projects.
  • Providing oversight of the Administrative Services Vendor Management team who was responsible for contractor onboarding and off boarding activities across multiple teams and vendors for the PTT IT Program, to include onboarding training session for new Government and vendor managers.
  • Tracking and reporting issues, risks, mitigation plans, action items, and performance metrics.
  • Creation of program review briefings to be presented to GSA Executive Leadership team inclusive of all teams and vendors supporting the program.
  • Tracking and reporting financials for each reporting period and cumulative to include the monthly budget.
  • Tracking and reporting on the status of contract deliverables, activities and accomplishments each reporting period.
  • Establishing a communication plan and disseminate communication to Government IT Federal Staff and GSA IT contractors for delivering frequent, transparent, and concise information reporting on the state of the PTT IT Program.
  • Responsible for the oversight of the PTT IT Financial Management Services Team who was responsible for Budget Planning & Formulation and Budget Execution which included defining finance and budget functions for developing budget plans for the life of the PTT IT Program, tracking budget execution through obligations, and expenditures and preparing reports that reconcile this information with the required GSA financial systems.
  • Responsible for the oversight of the PTT IT Acquisition and Procurement Support Services Team who was responsible for conducting market research and producing market research reports and business case briefings to assist the PTT IT Program in understanding industry alternatives so that the best solution for the program, based on identified constraints, could be selected.
  • Responsible for the oversight of Pre-Award and Post-Award Support Services which included acquisition strategy development, contract vehicle identification, acquisition package preparation, source selection preparation and support, as well as other activities required to solicit and select a vendor.
  • Responsible for managing P&L, reviewing and approving invoices, accepting and tracking contractual MODs, tracking program performance against company goals and KPIs, and preparing and conducting Monthly Program Reviews (MPRs) to PBG Executive Management.
  • Responsible for reconciling funding, charging activity reports, PSRs, MODs, and invoices against each other to ensure accurate recording of time and invoice creation.
  • Establishment of budgets and general contract requirements and limitations.
  • Build and maintain client relationships as well as with internal team members and corporate department resources.
  • Responsible for conducting personnel reviews, manage staff and monitor performance and training needs to foster skills development and career advancement.
  • Responsible for conduction individual weekly syncs with each team member to ensure they understand the activities for the week and to provide an opportunity to discuss their specific project or professional needs.
  • Responsible for conducting weekly or bi-weekly internal team meetings to ensure the team in sync regarding the program and corporate needs and announcements.
  • Responsible for conducting weekly or bi-weekly program meetings with customers and/or Prime Program Management Team to discuss program needs, resource performance, and if there are any new needs our team can support them with.
  • Responsible for conducting monthly touch base meetings with subcontractor companies to discuss performance of their resources and open position needs.
  • Ensure expectations are communicated clearly to the customers and internal team members.
  • Monitoring employee production, efficiency and morale.
  • Responsible for creating position descriptions for job postings, interviewing, selecting qualified personnel, onboarding and training new hires, planning, assigning, and directing work, employee management and motivation.
  • Manage day-to-day operations to include management of the team and ensuring successful execution of the requirements stated in each contract or task order.
  • Providing oversight of professional technical support services to the Office of Chief Information Officer (OCIO) Strategy & Policy Office Enterprise Project Management Office (ePMO) for SAFe methodology, Agile Scrum Master, and Microsoft Project responsibilities for projects that fall under the Office of Personnel Management (OPM) Retirement Services (RS) Information Technology (IT) Modernization Program.
  • Providing an integrated program approach for managing RS IT Modernization activities across groups within OCIO.
  • Responsible for the creation of schedule / timeline reports for OPM Leadership to understand major milestones and dependencies across the program.
  • Foster and promote customer service, quality, and innovative thinking across the client environment.
  • Manage day-to-day operations of the Task Order (TO) to include management of the team and ensuring successful execution of the requirements stated in the contract.
  • Responsible for providing management of staff and P&L oversight for a variety of subcontract teams and maintaining partner relationships with the Primes.
  • Agencies Programs included NASA Consolidated Applications and Platform Services (NCAPS), Department of Health and Human Services (HHS) Administration for Children and Families (ACF) – OCIO Information Technology Enterprise Support Services (ITESS), and HHS Substance Abuse and Mental Health Services Administration (SAMHSA).
  • Responsible for providing management of staff and P&L oversight for one team member providing article page build support to the National Cancer Institute (NCI) Office of Cancer Clinical Proteomics Research (OCCPR) program.
  • Responsible for providing management of staff and P&L oversight to a small team (Test Lead, Development Lead and Database support, Business Analyst) supporting Nuclear Regulatory Commission (NRC) on a Joint Venture contract.
  • Responsible for providing management of staff and P&L oversight to one team member supporting U.S. Department of Agriculture (USDA) Forest Services (FS) to address changes or fixes in their system.
  • Delivery Account Lead for growth activities for selected agencies.
  • Assist the Growth Team with strategic planning, documentation of the customer landscape, and capturing and documenting customer needs and Intel.
  • Assisting the Growth Team with the creation of capability briefs, maintaining and updating the opportunity pipeline.
  • Participate in proposal efforts by writing management volumes and staffing needs, and performing color reviews.
  • Responsible for successfully leading the company through CMMI Services Maturity Level 3 appraisal and serving as a member of the appraisal team.
  • Responsible for collaborating with the Program Management Office support team to help document and facilitate conversations regarding delivery needs from each of the corporate functional offices such as finance, growth, contracts, human resource department, and the talent acquisition teams.
  • Responsible for leading the Engineering Process Group (EPG) to ensure annual process trainings were completed for all employees, ensure annual audits were completed for all delivery programs evaluating their compliance with the defined PBG processes and identifying any gaps that needed to be corrected, and responsible for preparing training material and conducting the Engineering Process Training to the required employees.

Program Director & Senior Program Manager

Peraton
05.2009 - 07.2023
  • Responsible for overseeing management activities and providing programmatic oversight of 6 Agile Teams (37 resources) providing design, development, implementation, enhancement and maintenance services to GSA FAS for the Integrated Award Environment / The Office of Systems Management, IAE/SAM following Scaled Agile Framework (SAFe) in a continuous integration and DevOps performance-based environment.
  • Responsibilities included: Management of the transformation and consolidation of systems, with over 3.4 million registered users and over 500 million hits or page views per month, in support of improving efficiency, data quality, and service delivery for a program that sees over $1 trillion and 3.3 million transactions in federal assistance and procurement awards across all the IAE systems.
  • Management of 6 Agile teams through subordinate Project Managers/Scrum Masters, working in a collaborative, multi-vendor environment on an Agile Release Train (ART) consisting of 32 cross-functional Agile Teams.
  • Ensure effective contract task management and administration, maintain project milestones for each assigned task, and ensuring SLA standards/metrics are met or exceeded including measures from management systems capturing data such as: Sprint Burn-down chart, Release Burn-down chart, Agile Metrics Report - includes: Percentage of Unit Test Coverage (Sprint and PI), Percentage of Planned stories accepted, Percentage of Tests Automated, Number of System Tests, Number of Defects Outstanding, Percentage of Features accepted vs. planned, Number of Builds per day, Average build duration, and Feature progress report.
  • Establish and use proven policies, processes, analyses, and best practices.
  • Establish and maintain a complete Project Management Plan (PMP) and Quality Control Plan (QCP) to ensure the services are performed in accordance with SOW and commonly follow the Information Technology best practice.
  • Establish and maintain clear and constant communication channels with the Government primaries (CO, COR, and Government Program Directors, Managers, and Technical Representatives) to include maintaining clear organizational lines of authority.
  • Responsible for promptly identifying PWS and/or business relationship issues of controversy and the bilateral development and implementation of corrective action plans.
  • Facilitating Contractor–Government collaboration for continuous improvement in the conduct of PWS tasks, reducing risks, costs and meeting the mission needs of the program.
  • Monitors the project’s performance and serves as an escalation point when needed.
  • Daily communication, coordination and close collaboration with other supporting contractors within IAE including, but not limited to, a strategic Joint Product Team (JPT), other development contractors, data services contractors, platform contractors, security support contractors, and Federal Service Desk (FSD) contractors.
  • Management of manpower utilization, supervision of employees (including subcontractors) of various labor categories and skills to include assigning appropriate resources to each task.
  • Responsible for management, control, and performance of all Subcontractors.
  • Ensuring contractor support team is fully aware and engaged in strengthening the interdependency that exists between the Contractors and their Government counterparts.
  • Ensure successful participation in and/or facilitation of Agile Ceremonies such as: SAFe Program Increment (PI) planning sessions, Daily SCRUM Standups, Team Backlog Grooming, Sprint Reviews, Sprint Retrospectives, and Sprint Planning Sessions.
  • Responsible for setting up and hosting government PI Planning Session at Peraton facilities for 50-100 attendees.
  • Responsible for ensuring the professional and ethical behavior of Contractor and Subcontractor personnel.
  • Responsible for cost performance of P&L, development project budgets, and make financial projections.
  • Monitor contract, subcontract, and funding, prepare required subcontract documents such as Statement of Work (SOWs), Program Directives (PDs), Project Orders (POs), Noncompetitive Acquisition Justification (NAJs), and Non-Disclosure Agreements (NDAs).
  • Develop, deliver and present required contract, project, and financial reports to include Program Management Reviews (PMRs), Program Assessments, Program Summaries and Briefings.
  • Experience presenting to all levels of management, internally and externally.
  • Responsible for recruiting, interviewing and hiring staff.
  • Assist in proposal process and coordinate with Pricing Department when required.
  • Responsible for acquiring follow-on business growth associated with areas of responsibility and supports new business development by leading proposals personally, or through subordinate program/project managers.
  • Responsible for contractual transition-in and transition-out and on-boarding and off-boarding activities.
  • Responsible for tracking and submitting Public Trust Security paperwork to the COR along with monitoring compliance regarding government access/accounts and mandatory training compliance.
  • Responsible for performing Employee Performance Reviews, Goal Setting Discussions, Merit Increase Recommendations, and Quarterly Performance Assessments (QPAs).
  • Responsible for overseeing management activities and provide programmatic oversight of the development, enhancement and maintenance of several GSA PB-ITS applications including: ORMA (which includes OA Tool including eOA, OA Billing, Rent Estimate, ADS), RBMT, and REXUS.
  • Ensures accurate and secure data management, monthly billing, reporting, and analysis for large data sets that support approximately 21,000 Occupancy Agreements and bills for $831 million in rent monthly.
  • Oversees and supports major PB-ITS migration and integration tasks which involve the above mentioned applications to include Tier 1 round trip testing to ensure the billing process is not compromised.
  • Performs overall GSA Account support across all GSA PBS projects for the Vice President (VP) of the GSA Account to ensure senior support and program status are appropriately maintained.
  • Exhibits excellent communication skills at all levels of management.
  • Acts as primary point of contact for programs and is the authorized interface with the Contracting Officer’s Representative (COR) and other Government personnel with full authority to make decisions and commit.
  • Closely plans and monitors the execution of defined tasks from inception through closure to verify that PBS project objectives are met on time and within budget and scope.
  • Oversees program activities. Provides direction to a team of managers who work directly with the analysts, developers, testers, and helpdesk analysts.
  • Monitors the project’s performance and serves as an escalation point when needed.
  • Oversees the project managers who manage the day-to-day operations and maintenance of six PBS systems involving Alfresco, Formtek, J2EE, Oracle, NET, and Service-Oriented Architecture (SOA).
  • Develops project budgets, oversees administration of program budget components, and makes financial projections.
  • Works closely with client management to understand IT requirements, strategic goals, and strategy.
  • Ensures that the team follows CMMI Level 3 appraised processes to meet the PBS Enterprise Quality Program (EQP) delivery requirements and to provide timely and reliable Operation and Maintenance (O&M) and Enhancement support.
  • Manages the specification, development, and delivery of system enhancements needed by the business lines or PBS Chief Information Officer (CIO) management.
  • Coordinates the creation and delivery of enhancement releases, eFixes, patches, data refreshes, security upgrades, and other deliverables to PBS management, and assists in the management of those deliverables through the GSA process to implementation.
  • Ensures compliance with CMMI Level 3 standards.
  • Prepares pricing buildups, performing color reviews and compliance checks in support of proposal efforts and assisting with writing.
  • Experience overseeing programs that utilize ALM tools such as Team Foundation Server (TFS), Jira, Rational Team Concert (RTC), and SharePoint.
  • Experience overseeing teams working in a continuous integration and DevOps environment.
  • Performs Profit and Loss (P&L) Analysis for each GSA Project; meets with each project manager to assess health of their P&L and report status and variance to the VP.
  • Conducts status meetings with the GSA management team to collect information such as the status of incoming extend and expand dollars, resource use, sub conversions, project status, issues, risks, and mitigation plans. This information is reported up to the VP of the GSA Account.
  • Assists the GSA project managers with operational support and guidance when needed.

Senior Project Manager & Program Manager

Peraton
01.2009 - 01.2016
  • Served as the primary liaison between the development team and the PBS project manager and business line for ORMA, eSMART, RETA, and CPA. Oversaw day-to-day operations and maintenance.
  • Managed the specification, development, and delivery of system enhancements for the business lines or PBS CIO management.
  • Coordinated the creation and delivery of enhancement releases, eFixes, patches, data refreshes, data analyses, security upgrades, and other deliverables to PBS management, and assisted in the management of those deliverables through the GSA EQP process to implementation.
  • Facilitated Configuration Control Board (CCB) and Internal Configuration Control Board (ICCB) meetings to ensure configuration control.
  • Maintain Program compliance with CMMI Level 3 standards.
  • Ran CCB and status meetings with the project management team and customers to ensure configuration control.

Quality Assurance Department Manager

ASM Research, Inc.
01.2009 - 12.2009
  • Company Overview: now an Accenture Federal Service Company
  • Responsible for establishing a Quality Management Division to support the MODS Contract.
  • Responsible for developing, modifying, and maintaining standards for quality operating methods, processes, systems and procedures for the MODS development teams and the integration of the policies and procedures across the program.
  • Responsible for developing overall operating criteria to ensure implementation of the software quality program according to the project, process and contract requirements and objectives.
  • Responsible for managing the Documentation, Quality Assurance, and Interface Management Departments of the MODS Enterprise Program.
  • Responsible for the operational control of the Customer Support Department of the MODS Enterprise Program.
  • Now an Accenture Federal Service Company

Project Manager, U.S. Army OTSG MODS

ASM Research, Inc.
01.2005 - 12.2009
  • Company Overview: now an Accenture Federal Service Company
  • Responsible for overseeing the complete Software Development Lifecycle (SDLC) of the U.S. Army, OTSG MODS multiple applications that reside on the Army Medical Division (AMEDD) Human Resources Portal, and for managing the Combat-related Injury Pay (CIP) process.
  • The AMEDD Human Resources Portal included 29 separate web applications utilized by the U.S. Army. These applications provided the Army Surgeon General and supporting staff comprehensive data to assess the status and deployments of their Army Medical Division Human Resource (Doctors and Nurses) during peace and war time.
  • This multi informational portal reported, tracked, and collected data for Officer, Enlisted, Reserve, National Guard and GWOT Civilian Army Human Resource/Personnel Operations, AMEDD Deployments, AMEDD Volunteers, Compensation, and Wounded Soldier and Soldier Patient Care information for OTSG.
  • Responsible for Financial Management (Budget and P&L), Preparing Cost Estimates, Resource Management, Establishing and Maintaining Project Schedules, Task Assignments, Scope Management, and Managing Customer Relations and Expectations.
  • Responsible for managing a team of 10 to 12 consisting of Management Analysts, Database Analysts, Engineers, Architect, Business Analysts, and Quality Control Specialists.
  • The team was specialized in performing data analysis on large data sets in the millions focused on U.S. Army Medical Personnel as well as the complete U.S. DoD Army Force.
  • The team was responsible for maintaining and enhancing the above mentioned applications based on the customers needs.
  • Additionally, the team was responsible for migrating legacy applications from classic ASP to NET.
  • Responsible for working directly with Government representative to identify requirements for existing and new applications.
  • I facilitated working sessions to design and established the overall product features with clients, established processes for management of product requirements throughout their lifecycle, and established processes for product release.
  • I typically worked on cross-functional teams to translate customer needs and technology directions into product definitions.
  • Responsible for monitoring overall project progress to ensure that specifications and strategic needs were met and reported status to senior management.
  • I reported directly to the MODS Program Manager.
  • Participated in Government Configuration and Control Board meetings, Government IT Governance Meetings, and identified new business opportunities to senior management.
  • Now an Accenture Federal Service Company

Education

Bachelor of Science - Interdisciplinary Studies

Radford University
Radford, VA
05-1997

Skills

  • Software development lifecycle management
  • Project leadership
  • Financial management
  • Agile methodologies
  • Business analysis
  • Business development
  • Capture management
  • Customer relations
  • IT management
  • Portfolio and program management
  • Proposal and subcontractor management
  • Jira and Confluence proficiency
  • Microsoft Office tools expertise
  • Vendor management

Certification

  • Certified Practitioner CMMI, 12/31/24
  • SAFe Agilist, 03/31/16
  • Scrum Master Certified (SMC), 10/31/13
  • Certified ITIL Foundation, 03/14/13
  • Certified Project Management Professional (PMP), 04/22/09

Awards

  • Certificate of Appreciation, Elizabeth DelNegro, GSA Associate Chief Information Officer, GSA IT and David Harrity, Executive IT Director, GSA 2024 Presidential Transition Team, 2024
  • Letter of Appreciation, Phillip Klokis, GSA Associate Chief Information Officer, Public Building IT Services, 03/2015
  • Letter of Appreciation, Phillip Klokis, GSA Associate Chief Information Officer, Public Building IT Services, 02/2015
  • Letter of Team Commendation, Elizabeth DelNegro, Associate Chief Information Officer, Acquisition IT Service and Phillip Klokis, Associate Chief Information Office, Public Building IT Services, 2014
  • Certificate of Appreciation, Colonel Ronald A. Hamilton, Director, Office of the Surgeon General
  • Friend of the Regiment Award, Lieutenant General Peake, 2006
  • The Surgeon General’s Excalibur Award, Lieutenant General Kiley, 2005
  • Certificate of Appreciation, Colonel Keith B. Parker, Chief, Military Personnel Division, 2003
  • Certificate of Appreciation, Colonel Ronald A. Maul, Commander, USA MEDDAC, 1999
  • Friend of the Regiment Award, Lieutenant General Blanck, 1998

Security Clearance

  • Top Secret, Active, 12/31/18
  • Public Trust, Tier 5R, Active, 12/31/21
  • MBI, 12/31/16
  • NACI, 12/31/09

Timeline

Sr. Program Manager

PBG
07.2023 - 05.2025

Program Director & Senior Program Manager

Peraton
05.2009 - 07.2023

Senior Project Manager & Program Manager

Peraton
01.2009 - 01.2016

Quality Assurance Department Manager

ASM Research, Inc.
01.2009 - 12.2009

Project Manager, U.S. Army OTSG MODS

ASM Research, Inc.
01.2005 - 12.2009

Bachelor of Science - Interdisciplinary Studies

Radford University