Lisa Roberts
Specialist
Avon,IN
Summary
Resourceful Specialist who is a hard-working professional with 22+ years of experience and a proven knowledge of customer communications, conflict resolution, and customer needs assessment. Aiming to leverage my skills to successfully fill the Specialist role at your company.
Overview
22
22
years of professional experience
Work History
Specialist Registration
IU Health
09.2008 - Current
- Register all patients for surgery
- Insurance Verification and Knowledge
- Answer phones/mail/order supplies for office
- Run daily, weekly and monthly schedules for office
- Case Log all procedures for each patient daily
- Open office for start of day to closing office.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Audits for Tissue Review, UR Chart Reviews and MR State Reviews.
Sr. Front Desk Specialist/Trainer
Riviera Pediatrics
09.2008 - 07.2019
- Register Patients
- Answer phones/Schedule Appointments
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Schedule Staff/Doctor Rotation
- Insurance/Billing
- ICD10 Coding
- Claim Submissions
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Contracts/Invoices
- Staff Trainer
- Company was bought and merged into IU HEALTH.
Education
Elementary Education -
BALL STATE UNIVERSITY
Muncie, IN05.1986
High School Diploma -
BEN DAVIS HIGH SCHOOL
05.1984
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Machinery Maintenance
- Expert in [Software]
- Teamwork and Collaboration
- Time Management
- Self Motivation
- Problem-Solving
Personal Information
Title: Sr. Specialist Registration
References
- JACK JEMISON, Specialist, IU Health, 93170702-5467, jjemison@iuhealth.org, current registration
- MARTINA BRUCE, RN, VA Hospital, (317) 626-1929, mbruce@iuhealth.org, Former Coworker/Friend
- CINDY STEINBACH, Clinic Supervisor, IU Health, (317) 474-0566, csteinb1@iuhealth.org, Current Clinic Supervisor
Timeline
Specialist Registration
IU Health
09.2008 - Current
Sr. Front Desk Specialist/Trainer
Riviera Pediatrics
09.2008 - 07.2019
Elementary Education -
BALL STATE UNIVERSITY
High School Diploma -
BEN DAVIS HIGH SCHOOL