Lisa Roberts
Portland,TN
Summary
Dynamic HR Manager with a proven track record at Lowe's, enhancing workforce quality through strategic recruitment and training initiatives. Skilled in problem-solving and workflow optimization, I successfully streamlined onboarding processes, improving retention rates and fostering a collaborative workplace culture. Committed to confidentiality and compliance, I drive employee satisfaction and engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
304 S. Broadway Portland, TN 37148
12.2024 - Current
- Processed prescriptions accurately and efficiently using pharmacy software systems.
- Assisted pharmacists in preparing medications and ensuring proper labeling.
- Maintained inventory levels by conducting regular stock checks and reordering supplies.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Collaborated with healthcare professionals to ensure optimal patient care and medication safety.
- Adhered to safety protocols and regulatory requirements during medication handling and storage.
- Trained new staff on operational procedures, enhancing team efficiency and knowledge retention.
- Implemented process improvements that streamlined workflow and reduced prescription turnaround time.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
HR Coordinator
Dorman Products
Portland, TN
12.2020 - Current
- Streamlined recruitment processes, enhancing candidate experience and reducing time-to-fill positions.
- Developed and maintained employee onboarding programs to improve retention and engagement.
- Managed employee records using HRIS, ensuring compliance with regulations and data accuracy.
- Coordinated training sessions, fostering professional development and skill enhancement among staff.
- Analyzed employee feedback to implement improvements in workplace policies and culture initiatives.
- Facilitated conflict resolution processes, promoting a collaborative work environment and employee satisfaction.
- Conducted exit interviews to gather insights for continuous improvement in retention strategies.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Evaluated timecards for accuracy on regular and overtime hours.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
HR Manager
Lowe's
Gallatin, TN
07.2004 - 12.2020
- Led recruitment initiatives to attract top talent and enhance workforce quality.
- Developed and implemented employee training programs to improve retention rates.
- Streamlined onboarding processes, reducing time-to-hire and enhancing new hire experience.
- Managed employee relations, addressing concerns and fostering a positive workplace culture.
- Conducted performance evaluations, providing constructive feedback to support individual development.
- Collaborated with management on strategic planning to align HR goals with business objectives.
- Implemented HR metrics tracking system to analyze trends and drive informed decision-making.
- Facilitated compliance audits ensuring adherence to labor laws and company policies.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
Education
BBA - Human Resources Management
Trevecca Nazarene University
Nashville, TN05-2006
Associate of Science - Computer And Information Systems
Volunteer State Community College
Gallatin, TN08-1998
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Prescription filling
- Medication dispensing
Certification
- Licensed Pharmacy Technician
- Certified Immunizer
Timeline
Pharmacy Technician
CVS Pharmacy
12.2024 - Current
HR Coordinator
Dorman Products
12.2020 - Current
HR Manager
Lowe's
07.2004 - 12.2020
BBA - Human Resources Management
Trevecca Nazarene University
Associate of Science - Computer And Information Systems
Volunteer State Community College