Lisa Robertson
Menifee,CA
Summary
Accomplished Medical Records Specialist with a proven track record at Vibra Hospital Of Northern California, enhancing patient satisfaction and streamlining intake processes. Expert in medical records management and HIPAA compliance, I excel in efficient information verification and fostering positive patient interactions. Demonstrated ability to improve document accuracy by 30%, showcasing strong attention to detail and organizational skills.
Overview
13
13
years of professional experience
Work History
Medical Records Specialist
Vibra Hospital Of Northern California
08.2022 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Maintained patient charts and accurately recorded new information.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
Intake Coordinator
Bristol Hospice
08.2019 - 08.2022
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
Front Desk Receptionist
Novell Counseling
03.2011 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate of Science - Health Information Management
Shasta College
Redding, CAHigh School Diploma -
Murrieta Valley High School
Murrieta, CA06.2002
Skills
- Medical Records Management
- Insurance Verification
- Medical Records Filing
- Medical Office Procedures
- HIPAA expert
- Telephone Etiquette
- Records request handling
- Medical office administration
- Records Organization
- Release of Information
- Medical information release
- Office Administration
- Patient confidentiality
- Clinical Documentation
- EMR / EHR
- Document Scanning
Timeline
Medical Records Specialist
Vibra Hospital Of Northern California
08.2022 - Current
Intake Coordinator
Bristol Hospice
08.2019 - 08.2022
Front Desk Receptionist
Novell Counseling
03.2011 - 06.2019
Associate of Science - Health Information Management
Shasta College
High School Diploma -
Murrieta Valley High School
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