Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Robertson

Cranston,RI

Summary

A dependable professional with many years of experience in the medical field. Exceptional ability to execute in a fast environment, meet customer needs possesses the highest degree of integrity.

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Unit Secretary

Landmark Hospital
06.2024 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

Administrative Assistant

Hope Health
02.2021 - 11.2024
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Medical Receptionist

Oaklawn Family Dental
03.2018 - 11.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Patient Scheduler/Float Secretary

Rhode Island Medical Imaging
11.2013 - 02.2018
  • Managed scheduling for a busy medical facility.
  • Gathered, recorded and validated patient demographic details including insurance information.
  • Registered patient information.
  • Perform regular balancing of financial records.
  • Verified medical orders to maintain compliance.

Education

Medical Assistant Medical Secretary Program -

Sawyer School

Medical Coding and billing -

Lincoln Tech

Skills

  • Microsoft Office
  • Word
  • Insurance verification
  • Customer service
  • Secretarial experiences
  • Communication skills
  • Organization skills
  • Leadership skills

References

Available Upon Request

Timeline

Unit Secretary

Landmark Hospital
06.2024 - Current

Administrative Assistant

Hope Health
02.2021 - 11.2024

Medical Receptionist

Oaklawn Family Dental
03.2018 - 11.2024

Patient Scheduler/Float Secretary

Rhode Island Medical Imaging
11.2013 - 02.2018

Medical Assistant Medical Secretary Program -

Sawyer School

Medical Coding and billing -

Lincoln Tech

Similar Profiles

CREATE PROFILE
Lisa Robertson