Lisa Robinson
Westland,MI
Summary
Successful human resource candidate with expertise in leave administration, woker's compensation and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Delta Airlines
02.2023 - Current
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Resolved customers' issues related to online purchases, and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Assist customers with booking flight reservations
- transitioned into PSS
Leave Administrator/HR Specialist
Trinity Health
05.2020 - 01.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Responsible for reviewing, coordinating and processing all leave of absence activities including but not limited to FMLA, disability, state and company specific leaves of absence claims with internal areas of expertise and external vendors.
- Applies knowledge of federal and state/local leave of absence laws, FMLA, ADAAA, FFCRA.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Responsible for completing payroll for all colleagues ot on a leave of absence.
Kronos Administrator/Senior HR Associate
Trinity Health
04.2018 - 05.2020
- Manages Kronos role-based security levels for colleagues, timekeepers and managers.
- Problem solving for timekeepers and managers that have issues with their colleagues timecards.
- Assisted Kronos Workforce Management, Payroll for Onboarding and access needed for new hired colleagues.
- Assisted with the transitioning of STD and FMLA/Intermittent leave of absences to The Hartford administering both STD and FMLA.
HR Representative II
Trinity Health
04.2016 - 04.2018
- Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Collaborated with local, state and federal agencies to secure hiring and training assistance.
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Improved company culture by organizing team-building events and promoting open communication channels.
HR Support Assistant
Trinity Health
08.2014 - 04.2016
- Responsible for processing all incoming documents and emails that are submitted to the Associate Resource Center.
- Converts hard copy forms from Total Rewards and Talent Management into electronic format and file such in the associate's electronic Human Resource, benefits, miscellaneous and/or I-9 file. Distributes workload to team members via HRIS.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Data Entry
KPM GROUP
02.2004 - 06.2005
- Image loans, index loans, validate loans and all documents used for approval of loan.
Customer Experience Specialist
Delta Airlines
02.2023 - Current
Education
Business Administration -
Siena Heights University
Southfield, MI12.2008
Computer Information Systems -
Wilberforce University
Wilberforce, OH05.1991
Skills
- CRM Software
- Teamwork and Collaboration
- HR policies and procedures
- Onboarding and Orientation
- Microsoft Office Suite
- Payroll Administration
- Human Resources Support
- Workday
- Human Resources Management Systems
- Time Tracking and Payroll Administration
Primary Phone
(313) 658-4712
Employment Objective
Eager to work at an organization with consistently high employee satisfaction ratings. Hoping to apply skills to continually advance policies and improve communication between employees and management. Passionate about creating meaningful strategies to create and implement internal company culture.
References
Available Upon Requests
Certification
- CNP - Certified Notary Public
Timeline
Customer Experience Specialist
Delta Airlines
02.2023 - Current
Customer Experience Specialist
Delta Airlines
02.2023 - Current
Leave Administrator/HR Specialist
Trinity Health
05.2020 - 01.2024
Kronos Administrator/Senior HR Associate
Trinity Health
04.2018 - 05.2020
HR Representative II
Trinity Health
04.2016 - 04.2018
HR Support Assistant
Trinity Health
08.2014 - 04.2016
Data Entry
KPM GROUP
02.2004 - 06.2005
Business Administration -
Siena Heights University
Computer Information Systems -
Wilberforce University