Summary
Overview
Work History
Education
Skills
Timeline
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LISA ROCKWELL

LISA ROCKWELL

NORMANDY PARK,WA

Summary

Dynamic and results-driven professional with extensive experience in store operations and customer relations. As an Espresso Store Owner, I increased sales through strategic promotions and enhanced customer satisfaction by fostering strong relationships. Skilled in financial management and employee development, I thrive in fast-paced environments while ensuring operational efficiency and team productivity.

Overview

45
45
years of professional experience

Work History

Espresso Store Owner

Self
09.2006 - 10.2024
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Increased sales by [Number]% with special displays and promotions.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
  • Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
  • Mentored staff members in various aspects of retail operations, promoting professional development among team members.
  • Managed day-to-day business operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Bartender/server

HD Hotspurs
05.1979 - 05.2004
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.

Education

Bachelor of Science - Education

Washington State University
Pullman, WA
06-1977

Skills

  • Store operations
  • Business networking
  • Store maintenance
  • Financial planning
  • Inventory control
  • Employee scheduling
  • Operations management
  • Merchandise planning
  • Financial tracking
  • Staff hiring
  • Relationship building
  • Customer relations
  • Financial management
  • Staff management
  • Employee development
  • Small business operations
  • Supply chain optimization

Timeline

Espresso Store Owner

Self
09.2006 - 10.2024

Bartender/server

HD Hotspurs
05.1979 - 05.2004

Bachelor of Science - Education

Washington State University

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LISA ROCKWELL