Lisa Rockwood
Framingham,MA
Summary
Dynamic professional with a proven track record at Framingham State University, adept in conflict de-escalation and critical thinking. Excelled in fostering community growth and enhancing safety, demonstrating exceptional team collaboration and active listening skills showcasing a commitment to excellence and reliable support.
Overview
8
8
years of professional experience
Work History
Resident Assistant
Framingham State University
08.2023 - Current
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Responded to student inquiries and concerns, offering support and guidance.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Helped develop and implement programs to foster community growth and development.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Solved grievances and complaints by collaborating with residents.
- Facilitated smooth transition of new students into residential program.
Women's/Dressing Room Associate
T.J. Maxx
11.2021 - 08.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Dance Assistant
Anissa's Dance Academy
09.2016 - 05.2022
- Maintained a professional attitude and work ethic during long rehearsals and performances.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - Communication Arts
Framingham State University
Framingham, MA05-2026
Skills
- Residential support
- Team player
- Self-confident
- Time management
- Resource referral
- Stress management
- Conflict de-escalation
- Resolution-oriented
- Critical thinking
- Active listening
- Reliable and punctual
Timeline
Resident Assistant
Framingham State University
08.2023 - Current
Women's/Dressing Room Associate
T.J. Maxx
11.2021 - 08.2023
Dance Assistant
Anissa's Dance Academy
09.2016 - 05.2022
Bachelor of Arts - Communication Arts
Framingham State University
Similar Profiles
Angela MannAngela Mann
Visiting Lecturer (Part-Time) at Framingham State UniversityVisiting Lecturer (Part-Time) at Framingham State University
Eva PottsEva Potts
Resident Assistant at Framingham State University Admissions OfficeResident Assistant at Framingham State University Admissions Office
Bruno FloresBruno Flores
Student Intern at Framingham State University Admissions OfficeStudent Intern at Framingham State University Admissions Office