Summary
Overview
Work History
Education
References
Timeline
Generic

Lisa Rodgers

Northport,AL

Summary

Results driven with more than eleven plus years of success as a quality liaison. Experience in the automotive manufacturing environment. Proficient in MS Office with outstanding presentation skills. The ability to comprehend and follow through on directions communicated by client, and customer. The ability to plan, organize and implement preventive actions in accordance with Tier 1&2 Automotive Manufacturing customer requirements and specific Supplier requirements. Communicate with customer for quality related issues and transfer the customer requirements/information to all SDT members. Continue communication with all relevant departs. Knowledge and experience in root cause and analysis. Responsible for investigating, analyzing, and correcting problems concerning any customer defect at their respective location. Detail-oriented Auditor with track record of quickly completing complex audit projects. Experienced in public and private accounting, specializing in financial statement audits. Well-versed in managing entire audit process from planning and risk assessment to fieldwork.

Overview

12
12
years of professional experience

Work History

Technical Product Auditor

Aerotek
04.2022 - Current
  • Perform Technical Product audit for various Models produced in MBUSI
  • Perform and analyze different measurements


Field Quality Representative

Nexans Autoelectric of America
04.2021 - 03.2022
  • Act as a Field Quality Representative between Nexans and Mercedes Benz
  • Ability to assist in problem solving
  • Coordinate containment for reworks when applicable
  • Provide on-site support as soon as possible
  • Attends audits
  • Support controlled shipping activities.

Quality Liaison Representative

MS Companies
10.2020 - 02.2021
  • Act as a liaison between Grammar center consoles and MBUSI and Daimler
  • Strong customer relations and customer issues follow up
  • Knowledge and experience in root cause and analysis
  • Supports Grammar non quality cost reduction objective by reviewing every scrap part before final disposition
  • Develop and establish a close and strong relationship with customer key contacts
  • Primary customer on-site contact for any product quality related issues.

Quality Liaison Representative

Qualita Global LLC
02.2020 - 09.2020
  • Act as a liaison between Hella Products Quality Team and other departments of Mercedes and Daimler
  • Strong customer relations and customer issues follow up
  • Knowledge and experience in root cause and analysis
  • Supports Hella’s non-quality cost reduction objective by reviewing every scrap part before final disposition
  • Review with Daimler counterpart all the chargebacks to Hella for all third parties sorts and follow the 8d process
  • Coordinate sort for reworks
  • Address quality concerns.

Interior Color Evaluator PPAP

Aerotek (MBUSI)
02.2018 - 02.2020
  • Pass Munsell Hue Test, which test the human visual system for color blindness
  • Knowledge of the D65 Lighting System that provides commentary on the part in relationship to the master panel
  • Perform color checks and color readings of the interior color sample parts on ERX 31 device to make sure parts matches the master
  • Assure all supplier sample cards are at least green or yellow
  • Obtain master samples for interior parts from Germany Team Color and trim feasibility to be used for color matching
  • Ensure series and new color quality is in specification with suppliers and plant
  • Review trial parts and evaluate appearance approval
  • Conduct PPAP process
  • Working knowledge of SQMS and SAP system
  • Keep sample parts to review with Supplier Quality Engineer
  • Communicate with suppliers for questions and issues of sample parts.

Quality Engineer

Team Quality Services
10.2017 - 09.2018
  • Communication Liaison between customer and ALNA
  • Initiate preliminary investigation of suspect products reported at customer location
  • Confirm failure mode of product using A-B-A process, whenever possible
  • Prepare initial customer complain report using 'Failure analysis checklist including pictures of concern and A-B-A results and communicate to all organizations involved
  • Establish a clean point at customer location
  • Communicate clean point to all parties involved
  • Implementation of clean point with countermeasure certified Parts supplied by manufacturing plant
  • End inspection activity with customer’s concurrence
  • Responding to customer calls for evaluating and solving problems
  • Perform electrical test on Headlights by using ALNA computer program.

Supervisor

Eissimann Automotive (Pell City)
03.2016 - 11.2017
  • Directly supervise employees and coordinate the activities of production work
  • Assisted with inspecting and reworking parts
  • Managed and recorded employee’s time and attendance
  • Made sure all shifts were fully staffed.

MPC CLERK

Schnellecke Logistics (Vance, AL)
02.2017 - 10.2017
  • Record parts out of system when they are transferred to a production area
  • Manually enter numerical data into spreadsheet
  • Answer incoming calls concerning robs and mislabeled parts
  • Assist forklift drivers with tagging appropriate paperwork to outgoing parts
  • Assure all automotive parts are shipped to MBUSI in a timely manner.

Quality Liaison Representative

Exceptional Quality Solutions
02.2013 - 10.2017
  • Responding to customer calls for evaluating and solving problems at Mercedes Benz U.S
  • Handle all issues pertaining to windshields, lift gates and quarter glass
  • Develop and establish a close and strong relationship with customer key contacts
  • Primary customer on-site contacts for any product quality related issues
  • Developing and maintaining good relationship with customer
  • Coordinate implementation of clean point with countermeasure parts supplied by manufacturing plant
  • Provide daily/weekly reports of all defective material results
  • Ensure product quality is maintained
  • Ship back suspect parts to the manufacturing plant or other location for root cause investigation
  • Establish a clean point at customer location; communicate clean point to all involved.

Quality Liaison Representative

Ingenuity Automotive Quality Solutions
10.2011 - 10.2017
  • Effectively communicate with quality representative’s concerning all non-conforming parts and investigate activities performed
  • Compile information on non-conforming parts to help determine responsible part
  • Maintain positive customer relations by being proactive using preventative counter metric and being responsive to all customer Inquiries
  • Handle all issues pertaining to curtain airbags, seat belts, steering wheels and driver air bag.

Education

Bachelor's Degree - Office Admin/Social Work

Alabama State University
Montgomery, AL
05.1985

References

  • D'Mitri Malone, Manager (MBUSI), 205-219-7819
  • Timothy Ivory, Group Leader (MBUSI), 205-219-7816
  • Marquise Forge, Supervisor, 205-887-2842
  • Cyndi Stiffler, Supervisor (Nexan), 330-941-5143

Timeline

Technical Product Auditor

Aerotek
04.2022 - Current

Field Quality Representative

Nexans Autoelectric of America
04.2021 - 03.2022

Quality Liaison Representative

MS Companies
10.2020 - 02.2021

Quality Liaison Representative

Qualita Global LLC
02.2020 - 09.2020

Interior Color Evaluator PPAP

Aerotek (MBUSI)
02.2018 - 02.2020

Quality Engineer

Team Quality Services
10.2017 - 09.2018

MPC CLERK

Schnellecke Logistics (Vance, AL)
02.2017 - 10.2017

Supervisor

Eissimann Automotive (Pell City)
03.2016 - 11.2017

Quality Liaison Representative

Exceptional Quality Solutions
02.2013 - 10.2017

Quality Liaison Representative

Ingenuity Automotive Quality Solutions
10.2011 - 10.2017

Bachelor's Degree - Office Admin/Social Work

Alabama State University

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