Lisa Rodriguez
customer service
Bethlehem,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Assistant
Action Repair Services
Freeport, NY
09.2017 - 02.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread and edited documents to correct errors.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Data Entry Clerk
Town & Country Dental Studios
Freeport, NY
04.2015 - 05.2017
- Maintained database by entering new and updated customer and account information.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed and updated account information in company computer system.
- Execute data entry in a timely but cost effective manner to ensure that the product matches all specification(s) as per the client
- Receive merchandise (moldings, dentures, implants and material) that would be needed to finish the final product.
- Answered and managed incoming calls and emails.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Hairdressing Assistant
Pier Michel
Manhattan, NY
01.2009 - 03.2014
- Greeted customers and assisted them to a hair stylist according to their needs
- Answered phone calls and made appointments
- Assisted hairstylist with washing, blow-drying and styling.
- Worked the front desk and did a cash checkout.
- Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
- Responded to customer inquiries by phone, email and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Stocked inventory items and prepared inventory reports.
Education
NY — - Health and Physical Fitness
FOCUS Personal Training Institute
01.2013
Associate of Arts - Cosmetology
Long Island Beauty School Inc
Hempstead, NY05.2008
AP Diploma -
Freeport High School
01.2007
Skills
- WPM 40-50, Fluent in Microsoft Office (Excel, Powerpoint, Word)
- Spanish Fluency
- Customer Service
- Translation and Interpretation Services
- Data Entry
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Customer Account Management
- Data Entry and Maintenance
- Multitasking and Prioritization
- Creative Problem Solving
- Excellent Attention to Detail
- MS Office
- Proactive Self-Starter
- LiveChat Messaging
- Computer Proficiency
- Teamwork and Collaboration
- Invoice Preparation and Processing
Timeline
Customer Service Assistant
Action Repair Services
09.2017 - 02.2022
Data Entry Clerk
Town & Country Dental Studios
04.2015 - 05.2017
Hairdressing Assistant
Pier Michel
01.2009 - 03.2014
NY — - Health and Physical Fitness
FOCUS Personal Training Institute
Associate of Arts - Cosmetology
Long Island Beauty School Inc
AP Diploma -
Freeport High School
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