Lisa Rodriguez
Aubrey,TX
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dr. S. Lakhian
Adult Endocrinologist
05.2010 - 10.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Maintained compliance with all relevant regulations and standards by staying current on industry updates and incorporating new knowledge into daily practice.
- Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
- Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community.
- Implemented efficient systems for organizing medical records, improving access to patient information and reducing the potential for errors in documentation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
Front Desk Receptionist
Easter Seals North Texas
11.2013 - 11.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Actively promoted special offers and events to guests, increasing bookings and event attendance.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Provided administrative support to management staff, contributing to overall office productivity.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Assisted in the development of new operational procedures aimed at improving front desk efficiency.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Used Software to maintain and update records of internal data.
- Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
Certified Phlebotomist Technician
Quest Diagnostics
02.2015 - Current
- Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Streamlined the phlebotomy process for faster turnaround times, resulting in better patient care.
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Ensured optimal specimen quality by adhering to strict venipuncture techniques and handling procedures.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Assisted in training new phlebotomists, leading to increased staff proficiency and overall team performance.
- Collaborated with healthcare professionals to ensure patients received appropriate care during blood collection procedures.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
- Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
- Supervised inventory management, ensuring adequate stock of supplies for seamless daily operations.
- Stayed current on industry best practices through regular continuing education courses, enhancing patient care quality.
- Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
- Accurately documented relevant information within electronic health records systems, contributing towards smooth clinical workflow.
- Performed specialized phlebotomy procedures such as arterial punctures or heel sticks when necessary for specific diagnostic purposes.
- Conducted routine equipment maintenance checks, ensuring accurate and efficient blood collection processes.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Reviewed patient records for accuracy and completeness.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Monitored patients for reactions and verified sample quality.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed laboratory tests to assist physicians in diagnosis.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Participated in quality assurance and competency assessment initiatives.
- Developed and implemented strategies to improve phlebotomy processes.
- Provided guidance and support to laboratory personnel.
Education
Basic Courses
Laredo Community College
Laredo, TXDiploma - Medical Informatics
High School For Health Profession Magnet
Dallas,Texas 06.1993
Certification
- Area of certification, Company Name - Timeframe
medical Assistant Training , Phlebotomy Training
Timeline
Certified Phlebotomist Technician
Quest Diagnostics
02.2015 - Current
Front Desk Receptionist
Easter Seals North Texas
11.2013 - 11.2014
Dr. S. Lakhian
Adult Endocrinologist
05.2010 - 10.2012
Basic Courses
Laredo Community College
Diploma - Medical Informatics
High School For Health Profession Magnet