Summary
Overview
Work History
Education
Skills
Websites
System Knowledge
Timeline
Generic

LISA J. RODRIGUEZ

Valrico,FL

Summary

Versatile leader with extensive leadership and customer service expertise in the warehouse distribution industry. Superb communicator who builds lasting relationships with clients, partners, and team members. Skilled in customer service, leadership, marketing, project management and is a highly motivated team builder and driven problem solver.

Overview

30
30
years of professional experience

Work History

Office Manager

NFI Industries
Auburndale, FL
04.2023 - Current
  • Supervise staff members, organize schedules and delegate tasks.
  • Organize team activities to build camaraderie and foster pleasant workplace culture.
  • Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Use judgment and initiative in handling confidential matters and requests.
  • Code and enter daily invoices with in-house accounting software.
  • Analyze business performance data and forecast business results for upper management.
  • Train and mentor administrative staff members in company policies, daily task execution and industry best practices.
  • Order supplies and equipment to maintain adequate inventory levels.
  • Assist with the preparation of budgets, forecasts and financial statements.
  • Administer payroll and maintained proper documentation of employee personnel.
  • Assist in recruiting, onboarding and training new employees.
  • Review employee performance and provide ongoing feedback and coaching to drive performance improvement.
  • Plan and lead team meetings to review business results and communicate new and ongoing priorities.
  • Handle all issues with the facility. Contact vendor and arrange repairs

Office Supervisor

NFI INDUSTRIES
Tampa, FL
12.2018 - Current
  • Manages, coordinates, and monitors the daily activities of 3 associates including 2 CSR's and an Inventory Clerk
  • Ensures all work is done in a timely manner and with little to no errors
  • Creates disciplinary documentation when policy or procedures have been violated
  • Supports up to 9 customer accounts daily by staying in constant communication with them to ensure a high level of customer satisfaction
  • Creates weekly/monthly invoicing for all customers which includes both transactional and accessorial billing
  • Ensures that all weekend and month end closings are complete
  • Works with Accounts Receivable when customers are in collections to recover the needed funds
  • Creates month end accounting reports and Flash by the due dates set by the accounting deliverables schedule
  • Monitors all time entries in Kronos to ensure there are no errors
  • Ensures that all errors are corrected in a timely manner
  • Responsible for the accuracy and timely reporting of daily productivity for all associates
  • Processes both weekly and monthly inventory cycle counts for all customers
  • Ensures the results are reported and documented according to the stated policies and procedures
  • Orders supplies through Coupa for both the office and the warehouse
  • Ensures all items are received and purchase orders are closed out
  • Performs yearly associate reviews identifying areas of opportunity for improvement, praising them for good work, and encouraging them to seek out opportunities to improve their work knowledge
  • Educates all employees of the weekly safety topic and ensures they understand and complete all necessary assignments
  • Participates in yearly facility audits, quarterly ASI audits, monthly/yearly customer audits and BBS observations
  • Creates monthly employee engagement activities geared to encourage team bonding, community involvement, and employee recognition

Senior Media Processing Supervisor

TIME CUSTOMER SERVICE
Tampa, FL
03.2006 - 12.2018
  • Company Overview: A Meredith Company (formerly Time Inc.)
  • Coordinates, directs, and monitors the daily activities of up to 25 regular associates and up to 10 temporary associates in the preparation and processing of mail receipts of 15 million pieces annually according to established procedures and within service levels
  • Monitors daily workloads across multiple operations in order to process high volumes of mail receipts according to each clients' individual specifications
  • Guided the team to achieve a 99.2 % quality level on a monthly basis to exceed the set goal of 98.5%
  • Develops associates through verbal and written evaluations, regular coaching sessions, goal setting, and cross training
  • Administers company policies and procedures such as time and attendance, documentation, safety, security, and record keeping
  • Identifies and communicates media trends; recommends solutions and proactively creates task forces
  • Analyzes the department workflow and procedures, recommends and implements improvements to the process
  • Helped with the implementation of the imaging system which streamlined workflow and reduced headcount by 30%
  • Cultivates positive working relationship with clients by providing feedback and verifying work is processed accurately and timely
  • Serves as a liaison between customer care operations and offshore operations; provides processing documentation and training for offshore operations; attends weekly conference calls with offshore operations to address questions or concerns
  • Identifies and acts upon staffing requirements by interviewing and selecting qualified candidates
  • Provides tours of the Media Processing department to interested new clients and/or new employees covering all parts of the process with attention to the Image Workflow system
  • Contacts outside vendors when service is needed on mail processing equipment
  • A Meredith Company (formerly Time Inc.)

Marketing Services Specialist

TIME CUSTOMER SERVICE
Tampa, FL
08.2000 - 03.2006
  • Company Overview: A Meredith Company (formerly Time Inc.)
  • Implemented marketing initiatives by interpreting requirements and entering data into online platforms to ensure appropriate fulfillment of marketing initiatives for clients such as Time, People, Sports Illustrated, National Geographic, and American Family Publishers
  • Responded to inquiries and error alerts by researching, problem solving, recovery planning and execution
  • Addressed and resolved clients' concerns quickly and effectively
  • Confirmed that art and/or letter copy supplied by the marketer was in agreement with the stated goals in the instructions, and determined if any special handling was necessary
  • Partnered closely with Client Support Managers, Customer Service Managers, and Clients to ensure all aspects of the promotions were created and performing as expected
  • Successfully built and maintained client relationships with timely follow-ups and turnaround times
  • Created and modified reports in order to provide necessary reference tools for the clients
  • A Meredith Company (formerly Time Inc.)

Customer Service Representative

TIME CUSTOMER SERVICE
Tampa, FL
10.1994 - 08.2000
  • Company Overview: A Meredith Company (formerly Time Inc.)
  • Handled customer's inquiries both on the phone and through mail correspondence for clients such as American Family Publishers, British Family Publishers, Time, People, Sports Illustrated, and National Geographic
  • Selected to work on the help desk to handle escalated level of customer calls
  • Attended focus groups with clients to provide feedback on how promotions could be made more efficient and easier to understand for the customer
  • Averaged 99.8% quality and 105.2% productivity
  • Worked overtime and on holidays to help process mail and answer customer service calls
  • Awarded Employee of the Quarter for 1st Quarter 2000, #1 Customer Service Representative for Customer Service Week 1996, and Employee of the Month in October 1996
  • A Meredith Company (formerly Time Inc.)

Education

Business Administration -

University of South Florida
Tampa, FL

Business Administration -

Hillsborough Community College
Tampa, FL

Skills

  • Collaborative leader
  • Client relations specialist
  • Experienced customer service leader
  • Skilled multi-tasker
  • Proactive communicator
  • Conflict resolution expert
  • Problem solver
  • Project manager
  • Detailed oriented
  • Kronos
  • Warehouse Management System- Softeon
  • Workday
  • Billing Management System- Softeon
  • Microsoft Office 365
  • My Solutions Center
  • Microsoft Excel
  • Coupa

System Knowledge

  • Kronos
  • Warehouse Management System- Softeon
  • Workday
  • Billing Management System- Softeon
  • Microsoft Office 365
  • My Solutions Center
  • Microsoft Excel
  • Coupa

Timeline

Office Manager

NFI Industries
04.2023 - Current

Office Supervisor

NFI INDUSTRIES
12.2018 - Current

Senior Media Processing Supervisor

TIME CUSTOMER SERVICE
03.2006 - 12.2018

Marketing Services Specialist

TIME CUSTOMER SERVICE
08.2000 - 03.2006

Customer Service Representative

TIME CUSTOMER SERVICE
10.1994 - 08.2000

Business Administration -

University of South Florida

Business Administration -

Hillsborough Community College

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LISA J. RODRIGUEZ