Lisa Roessler
Waterford
Summary
Knowledgeable Medical Assistant with a proven track record at Lawrence And Memorial Hospital, excelling in client assessment and treatment planning. Was skilled in phlebotomy and uses meticulous attention to detail. Having a thorough understanding of safety protocols to ensure accurate specimen collection.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Proven track record with attention to detail to ensure accurate results and quality control.
Experience in maintaining laboratory equipment and adhering to safety regulations.
Overview
27
27
years of professional experience
Work History
Licensed Massage Therapist
Self-employeed
01.2016 - Current
- Delivered personalized massage therapy services to enhance client wellness and relaxation
- Developed tailored treatment plans based on individual client assessments
- Maintained a clean, organized workspace ensuring compliance with health and safety regulations
- Educated clients on self-care practices and preventive measures to promote sustained health benefits
- Managed scheduling and appointment logistics for optimal client flow and service delivery
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Streamlined appointment scheduling process, ensuring smooth client experience from booking to service.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
Medical Assistant
Lawrence And Memorial Hospital
08.1998 - 11.2016
- Administered patient care including vital signs and medical history documentation.
- Performed phlebotomy, as well as glucose testing, on patients.
- Assisted healthcare providers with examinations and procedures to enhance patient experience.
- Managed scheduling of appointments, ensuring optimal workflow and patient satisfaction.
- Maintained accurate electronic health records for improved data management.
- Sanitized, restocked, and organized
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Education
Licensed Massage Therapist - Massage Therapy
CCMT
Groton, CT01-2016
Medical Assistant Diploma - Medical Assisting
Huntington Institute
Norwich, CT06-1987
Skills
- Lab safety protocols
- Safe specimen handling
- Time Management
- Communication skills
- Data entry accuracy
- CLIA & OSHA compliance
- Equipment sanitization
- Client assessment
- Medical Records Management
- Health and safety compliance
- Appointment scheduling
- Rapport building
- Anatomy knowledge
- Professional ethics
- Calendaring software
- Inventory management
- Customer needs assessment
- Team collaboration
Timeline
Licensed Massage Therapist
Self-employeed
01.2016 - Current
Medical Assistant
Lawrence And Memorial Hospital
08.1998 - 11.2016
Licensed Massage Therapist - Massage Therapy
CCMT
Medical Assistant Diploma - Medical Assisting
Huntington Institute