Lisa Rogers
Charlottesville,Va.
Summary
Highly motivated and effective leader with implementation experience in the health care setting. Positive and outgoing professional with a track record of reaching clinic and ambulatory goals and increasing positive patient experience using process excellence. Uses strategic engagement to retain high performing teams. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
PFA Supervisor
University of Virginia
09.2021 - Current
- Provides leadership to team to optimize efficiency and patient experience
- Develops and implements department level process improvement projects
- Responsible for team productivity metrics
- Responsible for strategic hiring and clinic specific training
- Develops and implements SOP for department processes
- Optimizes Epic functionality to improve efficiency
- Uses strategic engagement to retain high performing team members
- Uses change management strategies to implement and manage new initiatives
- Maintains positive and professional relationships with stakeholders.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Coding and Billing Specialist, Intermediate
UPG, Coding and Billing
11.2018 - 09.2021
- Responsible for physician billing
- Provided reporting and analysis to department leaders
- Identified trends in denials using Epic workbench reporting
- Epic Superuser
- Provided leadership, training and support to billing team
- Identified, analyzed and recommended resolutions to process deficiencies
- Developed policies and procedures to improve team productivity
- Assisted with physician education in documentation and billing.
- Verified accuracy of claims, resulting in denial reduction
Medical Office Assistant
UPG
02.2017 - 11.2018
- Identified, analyzed and recommended resolutions to process deficiencies
- Assigned special projects by the Regional Manager to improve front desk operation
- Utilize expert knowledge of EPIC software to optimize scheduling
- Designed and implemented new workflow for controlled medication pick-up.
Education
Master of Education -
University of Virginia
Charlottesville, VA01.2010
Health Information Management Certificate -
Piedmont Virginia CC
01.2015
Bachelor of Music -
James Madison University
01.1990
Skills
- Epic Superuser
- Referral SME
- Team Development
- SOP Design and Implementation
- Epic Reporting
- Process Improvement
- Staff Management
- Strategic Planning
- Training and Mentoring
- Complex Problem-Solving
Additional Work History
Available upon request.
References
- George Luzaich, Clinic Manger, 434-906-1487, MNB5RD@uvahealth.org
- Teresa Hunter, PAU Supervisor, TH3S@uvahealth.org
Timeline
PFA Supervisor
University of Virginia
09.2021 - Current
Coding and Billing Specialist, Intermediate
UPG, Coding and Billing
11.2018 - 09.2021
Medical Office Assistant
UPG
02.2017 - 11.2018
Master of Education -
University of Virginia
Health Information Management Certificate -
Piedmont Virginia CC
Bachelor of Music -
James Madison University