Lisa Rogers
Millbrae,CA
Summary
I am a leader, I lead those who need the guidance to achieve their own goals. I am punctual, I show the care and determination needed in everyday situations to get anything done. I verbalize any kind of concerns in any kind of scenario. I can offer advice or a piece of mind to anyone who needs it. I dedicate my time 100% to work while I am there as well as offering my full attention to duties needed to be performed. Customer service and selling are my strong points. Greeting and welcoming people is one of my best attributes of my personality. In retail we call that “Front of Shop” energy, which I definitely contain.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Ulta Salon
07.2022 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
Keyholder
Bath And Body Works, Limited Brands
06.2021 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Received and counted money.
- Accepted and processed customer returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Broke down boxes and disposed of trash.
- Oversaw team of Number employees.
- Tracked and prioritized work orders to meet daily production requirements
- Provided sales feedback to management to address concerns in sales reports.
- Used weekly financial data to analyze company growth and optimize operational strategies.
Key Holder
Bath And Body Works
09.2017 - 12.2019
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting items.
- Built and maintained customer rapport, which improved sales purchases by
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
- Compiled weekly monetary reports and records for store managers.
- Monitored incoming customer traffic to determine appropriate staffing.
- Assisted upper management with reporting sales data, assessing employee performance
- Supervised teams of up to 12 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
- Stepped up to assist manager and supervisor during busy periods to maintain consistent and reliable service levels
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Sales Associate
Sephora
10.2015 - 12.2015
Key Holder
Sally Beauty Supply
08.2015 - 10.2015
- Built and maintained customer rapport, which improved sales purchases
Education
High School Diploma -
El Camino High School
South San Francisco, CASome College (No Degree) -
Skyline College
San Bruno, CACalifornia State Cosmetology License -
Hilltop Beauty School
Daly City, CASkills
- Key decision making
- Key relationship development
- Key relationship management
- Customer Service
- Conversationalist
- Time Management
Certification
- Licensed cosmetologist - 2015 to present
Timeline
Beauty Advisor
Ulta Salon
07.2022 - Current
Keyholder
Bath And Body Works, Limited Brands
06.2021 - Current
Key Holder
Bath And Body Works
09.2017 - 12.2019
Sales Associate
Sephora
10.2015 - 12.2015
Key Holder
Sally Beauty Supply
08.2015 - 10.2015
High School Diploma -
El Camino High School
Some College (No Degree) -
Skyline College
California State Cosmetology License -
Hilltop Beauty School
Similar Profiles
JUSTINA SILVAJUSTINA SILVA
Stylist at Ulta SalonStylist at Ulta Salon
Paola SotoPaola Soto
Guest Coordinator at Ulta SalonGuest Coordinator at Ulta Salon
Daniela AlachaDaniela Alacha
Hairstylist at Ulta SalonHairstylist at Ulta Salon
Leila FryLeila Fry
Cosmetologist at Ulta SalonCosmetologist at Ulta Salon
Manar AhmadManar Ahmad
Laboratory Technician III at AbbVie, Orion Group ContractorLaboratory Technician III at AbbVie, Orion Group Contractor