Lisa Rogers

Customer service representative/ email team support

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Educated customers on special pricing opportunities and company offerings.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Picked up meals from local restaurants and dropped off at residential and business customer locations.
• Communicated with restaurant staff to coordinate deliveries and obtain destination address.
• Contacted customers prior to delivery to coordinate delivery times.
• Collected tips from customers through hands-free electronic methods.
• Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Collaborated with restaurant staff to confirm order accuracy before delivery.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Educated customers on special pricing opportunities and company offerings.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.