Overview
Work History
Timeline
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Lisa Rogers

Cudjoe Key,FL

Overview

38
38
years of professional experience

Work History

Call Center Manager

Pitney Bowes
Stamford, CT
07.2017 - 12.2022
  • Managed a Technical Call Center supporting internal and external customers, regarding Pitney Bowes Shipping and Mailing ect. Equipment for several years, call center moved to Washington State, I then applied for and was given a position at another Pitney Bowes facility, managing a Quality Control team of 20, my team was ISO 9001 compliant... with year after year successfully passing ISO certification which proved the success of my team.
  • This team QC'd a disaster recovery program, which consisted of printing invoices files, inserting, addressing, and mailing, in the event a disaster and critical invoices must be punctual and time sensitive.
  • We serviced major insurance and credit card companies.

Job Developer/Case Manager

FEDCAP- BREAKING THE CYCLE
Lewiston, ME
07.2017 - 12.2022
  • Worked with local employers, and Non profit organizations for employment and internship opportunities.
  • Worked with TANF participants to return to the workforce, either through training, college, etc.
  • Assist with breaking any barriers to becoming self sufficient and self support their family.

Call Center Manager

Pitney Bowes
Stamford, CT
02.1985 - 12.2014
  • Dispatcher for 4 years, became efficient on our products and services, then transition up.

Timeline

Call Center Manager

Pitney Bowes
07.2017 - 12.2022

Job Developer/Case Manager

FEDCAP- BREAKING THE CYCLE
07.2017 - 12.2022

Call Center Manager

Pitney Bowes
02.1985 - 12.2014

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Lisa Rogers