LISA ROGERS
1917 73RD ST,TX
Summary
Dynamic financial counselor with expertise in insurance verification and patient counseling at Covenant Medical Center. Successfully enhanced patient understanding of financial options, improving access to services. Skilled in building relationships and managing sensitive information, ensuring compliance with privacy regulations while delivering tailored financial solutions. Committed to fostering independence and well-being in clients.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Financial Counselor
Covenant Medical Center
08.2018 - Current
- Provided financial counseling to patients, enhancing understanding of insurance options.
- Collaborated with healthcare teams to develop patient financial plans tailored to individual needs.
- Educated patients on eligibility for financial assistance programs, improving access to necessary services.
- Managed sensitive client information with utmost discretion, ensuring compliance with privacy regulations.
- Analyzed client financial data to identify trends, improving decision-making for personalized financial guidance.
- Provided financial counseling to clients, assessing needs and recommending appropriate solutions.
Medical Records Clerk
Nor Lea Hospital
08.2013 - 02.2018
- Organized and maintained patient records using Electronic Health Record (EHR) systems.
- Ensured accuracy of medical documentation through thorough audits and reviews.
- Collaborated with healthcare staff to streamline data entry processes, enhancing workflow efficiency.
- Implemented standard operating procedures for record management to improve compliance and accessibility.
- Monitored file requests and maintained confidentiality of sensitive information in line with HIPAA regulations.
Community Care Worker
Texas Department Of Aging And Disability Services
11.2011 - 08.2013
- Provided compassionate support to clients, enhancing overall well-being and quality of life.
- Coordinated care plans with healthcare professionals to ensure comprehensive service delivery.
- Assisted clients in daily activities, promoting independence and dignity in personal care.
- Monitored client progress, documenting changes and reporting concerns to appropriate staff members.
- Collaborated with families to address concerns and provide guidance on available resources and services.
- Contributed to the improvement of community health by conducting regular home visits and assessments.
- Promoted independence among clients through tailored assistance with daily living tasks.
Education
High School Diploma -
Ralls High School
Ralls, TX05-1985
Skills
- Insurance verification
- Relationships and rapport
- Cash flow management
- Patient counseling
- Telephone etiquette
- Customer service
- Multitasking and organization
- Effective customer communication
Languages
Spanish
Timeline
Financial Counselor
Covenant Medical Center
08.2018 - Current
Medical Records Clerk
Nor Lea Hospital
08.2013 - 02.2018
Community Care Worker
Texas Department Of Aging And Disability Services
11.2011 - 08.2013
High School Diploma -
Ralls High School
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