Lisa Rolfe

• Lead and coordinate new and existing demand efforts disseminating demand among 5 Agile Release Trains (ARTs) totaling >100 team members leading to 100% release rate
• Interpret demand into lean business case (Epic Hypothesis Statements)
• Manage demand via Integrated Kanban phases
• Participate in cross-functional portfolios, manage existing demand intake form visited by hundreds of clients yearly
• Facilitate and lead Shipment EFS ART Leadership Council meetings
• Drive Ops Modeling Coach, Agility Admin for user privileges, data quality
• Streamline processes, prioritize and sequence Platforms Portfolio demand,
• Ensure accuracy of DRIVE demand received; apply problem-solving to develop effective solutions
• Lead Portfolio & Project Management (PPM) processes for funding purposes, consult with Finance
• Support Strategic Portfolio Committee & Portfolio Execution Leadership
• Create roadmaps consulting on business milestones vs ART milestones to meet deadlines 100% of time
• Mentor,. facilitate Scaled Agile Framework content & demand across portfolios
• Coaching, lead and Mentor, lead Application Support among team, manage existing Online Demand Intake Form Application & processes
• Maintained open communication by presenting regular updates on project status to customers.
• Facilitated workshops to collect project requirements and user feedback.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Monitored project progress, identified risks and took corrective action as needed.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Manage and support technical global programs to >4,000 users in 5 regions (APAC, EMEA, US, Canada, Mexico)

• Lead Learning Program Advisor of AI and ML initiatives (digital chat, email, FedEx virtual assistant) streamlining manual processes by 96%
• Design-develop Learning Center of Excellence presentations,
• Serve as Scrum Master working with team on tasks via Kanban
• Provide innovative recommendations to problems, risks
• Supported Claims/Package Research case management processes cutting manual processes by approximately 80%
• Apply Learning & Development Principles, lead analysis, design, delivery, implementation, evaluation of major initiatives
• Participate In Global Customer Experience Desktop (CED) PI Planning
• Use Agility to create features, user stories
• Support system transformation, work with Engineers to identify system and process gaps
• Create Learning Development Plans (LDP) with strategy, scope, resources, resource costs, execution timeline
• Collaborate with Workforce Management on resource availability, capacity

• Lead and manage courses to hundreds of students with 93% graduation success rate
• Facilitation of technology advanced discussions
• Expert-led design of curriculums