Lisa Rome
Salem,OR
Summary
Skilled Medical Assistant with a proven track record at Santiam Memorial Hospital, excelling in patient-focused care and medical office administration. Demonstrated ability to enhance patient flow and confidentiality, achieving a significant increase in patient satisfaction. Expert in phlebotomy and maintaining a compassionate approach, I am committed to improving healthcare outcomes.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Santiam Memorial Hospital
Stayton, OR
05.2015 - Current
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Changed dressings on wounds to prevent infection and check for healing.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered medications under physician's supervision.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collected samples from patients for laboratory testing purposes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Handled general office duties to support administrative staff during peak hours.
- Educated patients about medications, procedures and physician's instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Processed orders for medical supplies and lab equipment.
- Organized patient charts before each day's clinic sessions began.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Medical Assistant
Asthma Allergy
Tigard, OR
03.2010 - 04.2025
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered injections, medications and treatments as directed by the physician.
- Administered medications under physician's supervision.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Education
NCCT - Medical
Pioneer Pacific
Wilsonville, OR03-2010
Skills
- Phlebotomy
- Medical office administration
- Patient-focused care
- Patient flow management
- Clinical documentation
- Patient-handling equipment
- Inventory and supply management
- Maintaining confidentiality
- Medical terminologies
- Certified in basic life support (BLS)
- Vital sign monitoring
- Ear irrigation
- Laboratory specimen collection
Timeline
Medical Assistant
Santiam Memorial Hospital
05.2015 - Current
Medical Assistant
Asthma Allergy
03.2010 - 04.2025
NCCT - Medical
Pioneer Pacific
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