LISA ROSING
PITTSBURGH,PA
Summary
Results-driven professional skilled in thriving in fast-paced environments while fostering positive relationships. Delivers exceptional outcomes under pressure and collaborates effectively to exceed team objectives. Committed to embracing challenges and pursuing continuous learning.
Overview
17
17
years of professional experience
Work History
SR. Technical Assistant
PMA Companies
Pittsburgh, PA
08.2017 - 06.2026
- Collaborated with property and general liability teams to address client needs.
- Processed endorsements, change requests, and loss run requests, ensuring timely updates and compliance
- Delivered professional customer service to clientele and company, enhancing client satisfaction and retention
- Trained new employees on procedures and systems, improving onboarding effectiveness
- Managed workers' compensation requests for efficient claims handling.
- Working mainly with Property and General Liability
- Developed and maintained comprehensive documentation for system processes and procedures.
Returns Specialist
FedEx
08.2016 - 08.2017
- Create hardware returns for old cell phones, laptops, printers, etc.
- Verified correct contact persons for returns by emailing relevant contacts
- Email contacts for any returns to verify if they are the correct contact person
- Follow up on emails if no response has been generated after 48 hours
- Answer any questions regarding returning any old equipment
- Located equipment offline for over 30 days to ensure timely returns
- Tracked approved hardware returns awaiting shipment to maintain accurate inventory
- Assisted in processing audit returns to ensure compliance with company policies.
- Make sure to check every day for work that may have been put in late the day before
Mortgage Processor
CBC Innovis
07.2015 - 08.2016
- Update and make sure the credit reports are updated for the underwriting of loans
- Updated customers daily on request status to maintain transparency and trust
- Email customers every day to keep them updated on the status of their request
- Explained processes to borrowers to keep them informed and at ease during calls
- Followed up daily on requests to ensure timely processing and customer satisfaction
- Making sure we are going over all options available before bothering the borrower for a call
Bakery Manager, Cashier
McGinnis Sisters
02.2009 - 04.2015
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes
- Led weekly sales meetings with team members to drive effective merchandising and maximize sales.
- Provided product samples, addressed customer inquiries, and assisted shoppers in locating items.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Report on weekly sales to management
- Verified all deliveries against invoices and completed shortage and overage reports
- Developed knowledge about products and sales items to answer shoppers' questions.
- Prepared and maintained inventory records
- Received, inspected, and logged in all products for accuracy of shipment, temperature, and quality.
- Supervised and trained team members to ensure compliance with company policies and enhance service quality.
Education
High School Diploma - General
Baldwin High School
Pittsburgh01-2006
Skills
- Inventory management
- Excel proficiency
- Outlook proficiency
- Word proficiency
- Attention to detail
- Problem solving
- Multitasker
- Dependable worker
- Effective communication
- Interpersonal skills
- Adaptive Learner
- Teams proficiency
- Customer support
- Application support
- Telecommunications
Timeline
SR. Technical Assistant
PMA Companies
08.2017 - 06.2026
Returns Specialist
FedEx
08.2016 - 08.2017
Mortgage Processor
CBC Innovis
07.2015 - 08.2016
Bakery Manager, Cashier
McGinnis Sisters
02.2009 - 04.2015
High School Diploma - General
Baldwin High School