LISA ROSS
CALABASH,NC
Summary
Accomplished Clinical and Administrative Director with a proven track record at New Leaf Teletherapy and TalkNYC! Management, enhancing patient outcomes through evidence-based practices and interdisciplinary collaboration. Expert in organizational leadership and psychotherapy techniques, significantly improving clinic operations and staff development. Skilled in crisis intervention and multicultural competence, demonstrating a results-driven approach to mental health care. Respectful [Job Title] with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Clinical and Administrative Director
New Leaf Teletherapy and TalkNYC! Management
08.2022 - Current
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.
Counseling Supervisor
Global Teletherapy
01.2021 - 09.2022
- Ensured compliance with ethical standards by regularly reviewing case documentation and providing feedback to counselors.
- Advocated for clients'' needs within the organization, ensuring they received appropriate services according to their individual goals and preferences.
- Enhanced client outcomes by implementing evidence-based counseling techniques and strategies.
- Mentored new counselors through the onboarding process, helping them acclimate to their roles quickly and effectively.
Mental Health Therapist
Global Teletherapy
10.2019 - 01.2021
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Led psychoeducational groups covering topics such as emotion regulation, communication skills development, and relapse prevention strategies among others related to mental health improvement outcomes.
- Implemented behavioral modification techniques for clients struggling with unhealthy patterns of behavior or thought processes contributing to their mental health challenges.
- Reduced client symptoms of anxiety and depression with cognitive behavioral therapy techniques, mindfulness exercises, and psychodynamic approaches.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Established strong rapport with clients by demonstrating empathy, active listening skills, and cultural sensitivity.
- Developed comprehensive treatment plans for clients to address specific mental health concerns and goals.
- Collaborated with interdisciplinary teams to provide holistic care for clients, addressing physical, emotional, and social needs.
Counseling Supervisor
Chesterfield County Public Schools
07.2014 - 07.2019
- Collaborated with multidisciplinary teams to develop holistic treatment plans addressing the unique needs of each client.
- Ensured compliance with ethical standards by regularly reviewing case documentation and providing feedback to counselors.
- Mentored new counselors through the onboarding process, helping them acclimate to their roles quickly and effectively.
- Ensured accurate record-keeping compliant with privacy regulations through periodic audits of case files.
- Improved counselor-client rapport across the team by emphasizing active listening skills during supervisor-led trainings.
- Strengthened the counseling team''s cohesion and effectiveness by facilitating regular reflective practice sessions.
- Established a safe space for group therapy sessions that fostered personal growth among participants.
- Streamlined communication between team members by conducting regular meetings to discuss cases, challenges, and successes.
Counseling Supervisor
Chesterfield County Public Schools
07.2009 - 07.2014
- Advocated for clients'' needs within the organization, ensuring they received appropriate services according to their individual goals and preferences.
- Enhanced client outcomes by implementing evidence-based counseling techniques and strategies.
- Provided activity reports, file review, and employee oversight for counseling program activities.
School Counselor
Chesterfield County Public Schools
08.1999 - 07.2007
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
School Counselor
Chesterfield County Public Schools
01.1993 - 07.1999
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
Education
Doctor of Education - Educational Administration And Supervision
05.2012
Master of Education - Counseling
12.1993
Bachelor of Science - Education
05.1982
Skills
- Organizational Leadership
- Public speaking skills
- Document Management
- Presentation Skills
- Individual Counseling
- Suicide Prevention
- Case Documentation
- Post-Traumatic Stress Disorder Treatment
- Child and Adolescent Therapy
- Interdisciplinary Collaboration
- Psychosocial assessment
- Depression Treatment
- Psychotherapy Techniques
- Learning Disability Support
- Confidential records
- Autism Spectrum Disorder Support
- Anxiety Management
- Clinical Documentation
- Multicultural Competence
- Crisis Intervention
- Group Counseling
Affiliations
- American Counseling Association
Certification
Dialectical Behavior Therapy
Licenses
Licensed Professional Counselor: Florida, South Carolina, Vermont, Virginia, Texas
Licensed Clinical Mental Health Counselor: North Carolina
Timeline
Clinical and Administrative Director - New Leaf Teletherapy and TalkNYC! Management
08.2022 - Current
Counseling Supervisor - Global Teletherapy
01.2021 - 09.2022
Mental Health Therapist - Global Teletherapy
10.2019 - 01.2021
Counseling Supervisor - Chesterfield County Public Schools
07.2014 - 07.2019
Counseling Supervisor - Chesterfield County Public Schools
07.2009 - 07.2014
School Counselor - Chesterfield County Public Schools
08.1999 - 07.2007
School Counselor - Chesterfield County Public Schools
01.1993 - 07.1999
University of Virginia - Doctor of Education, Educational Administration And Supervision
Virginia Commonwealth University - Master of Education, Counseling
Virginia Commonwealth University - Bachelor of Science, Education
Similar Profiles
Alan BromleyAlan Bromley
Assistant Project Manager at Maple Leaf Property ManagementAssistant Project Manager at Maple Leaf Property Management
Manpreet KaurManpreet Kaur
Intermediate Accountant at Water Leaf Management Inc. (Seed And Stone)Intermediate Accountant at Water Leaf Management Inc. (Seed And Stone)
Kathleen McGannKathleen McGann
Speech Language Pathologist-CCC at Axis TeletherapySpeech Language Pathologist-CCC at Axis Teletherapy
MARK A. PALMERMARK A. PALMER
Residential Real Estate Agent at Coldwell Banker Sea Coast RealtyResidential Real Estate Agent at Coldwell Banker Sea Coast Realty
Sheri WrightSheri Wright
CNA II at UNC Hospital Chapel HillCNA II at UNC Hospital Chapel Hill