Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Roush

Fremont,OH

Summary

Dynamic professional with a proven track record in conflict resolution and organizational skills, honed through experiences at Ohio Department of Job & Family Services and beyond. Demonstrated ability to ensure compliance with state and federal regulations while efficiently resolving claimant issues. Proven skills in data analysis and customer service, ensuring accurate determinations and positive claimant experience.

Overview

28
28
years of professional experience

Work History

Unemployment Insurance Examiner

Ohio Department of Job & Family Services
11.2001 - Current
  • Counsel claimants on unemployment compensation eligibility according to state & federal guidelines.
  • Answer calls from claimants and employers addressing questions and resolving claim issues when able.
  • Initiate contacts with claimants and employers to obtain incomplete claim separation information and for rebuttal opportunity during the claim review process.
  • Assist claimants in navigating the appeals process when necessary, providing clear instructions on next steps and expected timeframes.
  • Review and adjudicate First Level Appeal requests.
  • Examine and process mail including identity verification, monetary affidavits, requests for separation information and appeal documentation.
  • Participate in ongoing training opportunities to stay current on changes in unemployment policy and legislation, ensuring informed decision-making during examinations.

Job Store Assistant

Terra Community College
08.2000 - 06.2002
  • Performed the initial assessment and screening of clients for employment and educational opportunities such as grants and job training funds.
  • Assisted customers on a daily basis by providing and establishing core serves as required under the Workforce Development Board. Services included: resume writing, Internet access, cover letters, and employer and employee contacts.
  • Served as the initial information and referral source for clients to other area agencies including: ODJFS, county transportation, and continuing educational facilities.
  • Maintained customer database and updated and filed client records.


Case Manager

Ottawa County Board of MR/DD
03.1999 - 07.2000
  • Assisted individuals/families with service placement needs.
  • Advocated and coordinated services for individuals with disabilities with involved team members.
  • Monitored services to ensure they were being appropriately delivered according to an individual's service plan.
  • Responsible for Major Unusual Incidents to the state and investing these incidents with appropriate law enforcement officials as needed.


Child Abuse/Neglect Investigator

Seneca County Departement of Job & Family Services
03.1997 - 03.1999
  • Assessed daily complaints of child abuse and neglect by following state mandated guidelines.
  • Initiated contacts with families through home visits and interviewed children and family members to determine risk and assist with service placement needs.
  • Collaborated with local law enforcement as needed during investigations.
  • Maintained and updated confidential case records.
  • Served as an information and referral soure to parents and families for other community, social service organizations.

Education

Bachelor of Science - Criminal Justice

Tiffin University
Tiffin, OH
05-1997

Skills

  • Verbal communication
  • Customer service
  • Conflict resolution
  • Organizational Skills
  • Multi-tasking
  • Self-guided
  • Prioritization and Time Management
  • Teamwork

Timeline

Unemployment Insurance Examiner

Ohio Department of Job & Family Services
11.2001 - Current

Job Store Assistant

Terra Community College
08.2000 - 06.2002

Case Manager

Ottawa County Board of MR/DD
03.1999 - 07.2000

Child Abuse/Neglect Investigator

Seneca County Departement of Job & Family Services
03.1997 - 03.1999

Bachelor of Science - Criminal Justice

Tiffin University

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Lisa Roush