Lisa Rowe
Bridgeport,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Shift Supervisor
Kinney Drugs
Bridgeport, NY
10.2014 - Current
- Educated customers about offerings, promotions and pricing to boost sales.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Monitored security and enforced loss prevention strategies during shift.
- Taught staff upselling techniques to meet revenue targets.
- Provided on-the-job training to new staff members.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Monitored staff performance to ensure quality standards were met.
- Trained new employees on company policies and procedures.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Assisted general manager with operations game plan and company initiatives implementation.
- Supervised and led employees to maintain productivity and customer service levels.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Assisted upper management with daily operations to meet standards of service and quality.
- Handled emergency situations with composure and in accordance with company guidelines.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Resolved conflicts between staff members in a timely manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Recommended opportunities for growth and advancement to motivate employees.
- Addressed any issues that arose during the shift in a proactive manner.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints and reported issues to senior management.
- Resolved customer complaints in a timely manner.
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Utilized POS systems efficiently for order processing and inventory management.
Associate Administrative Care Coordinator
Optum
East Syracuse, NY
06.2023 - 02.2025
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Educated clients on available resources and services within their communities.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Explained policies, procedures and services to patients.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Ensured compliance with state regulations related to healthcare service provision.
- Scheduled appointments for clients with appropriate medical specialists.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Maintained records management system to process personnel information and produce reports.
- Maintained accurate client records in accordance with agency policies and procedures.
- Provided crisis intervention services when needed.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Inventory Control Specialist
AIS/CCC Information Services
Daphne, AL
03.2004 - 05.2021
- Developed training materials related to best practices in inventory management.
- Collaborated with other departments such as sales, marketing, and finance to ensure proper inventory control measures are taken.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Developed and implemented inventory control procedures and policies.
- Organized and maintained detailed documentation related to all inventory processes.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Entered information into system to update status reports.
- Coordinated logistics for inventory movement between locations.
- Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
- Monitored and reported on inventory turnover rates.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Conducted regular inventory audits to maintain accuracy.
- Trained new employees on inventory management practices and procedures.
- Analyzed current inventory systems and identified areas for improvement or optimization.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Performed inventory cycle counting and identified discrepancies.
- Participated in physical inventory counts to keep information accurate and current.
Education
High School Diploma -
Potsdam Central High School
Potsdam, NY06-1981
Skills
- Safety reviews
- Labor and food cost control
- Shift reporting
- Attendance oversight
- Safety awareness
- Inventory control
Accomplishments
- Extra Ordinary Colleague, Spot Light award
Timeline
Associate Administrative Care Coordinator
Optum
06.2023 - 02.2025
Shift Supervisor
Kinney Drugs
10.2014 - Current
Inventory Control Specialist
AIS/CCC Information Services
03.2004 - 05.2021
High School Diploma -
Potsdam Central High School
Similar Profiles
Ryley MousseauRyley Mousseau
Shift Supervisor at Kinney DrugsShift Supervisor at Kinney Drugs
Ashley CangelloAshley Cangello
Pharmacy Clerk at Kinney DrugsPharmacy Clerk at Kinney Drugs
Michelle MaginnMichelle Maginn
Supervising Pharmacist at Kinney Drugs, Inc,Supervising Pharmacist at Kinney Drugs, Inc,