Lisa Roy

● Review Comprehensive Plans of Care (CPOCs) for submission to the regulatory authority including any necessary revisions to the plan of care.

● Make the initial contact for new linkages.

● Review ten percent (10%) of each Support Coordinator’s case records monthly for completeness, compliance with these standards, and quality of service delivery

● Conduct individual face-to-face sessions with each Support Coordinator to review individual cases every week.

● Attend and participate in weekly staff meetings.

● Manage the assignment of caseloads in collaboration with the Program Director

● Accompany Support Coordinators at least annually on random home visits with participants.

● Ensuring support coordinators are being trained according to the ESL OAAS training guidelines.

● Direct all assigned staff to meet outcomes.

● Provide ongoing and annual review, assessment problem solving, and feedback regarding the delivery of support coordination services.

● Teach and monitor the application of person-centered principles and practices.

● Assure ongoing quality delivery of services.

● Review timesheets and mileage reports for accuracy

● Discipline and coaching of direct reports and at least one annual performance review for each.

● Mandated reporter. Any mandated reporters shall make reports immediately upon learning of incidents of abuse or neglect to Adult Protective Services and Elderly Protective Services

• Evaluated staff performance and provided coaching to address inefficiencies.
• Trained DSW staff with Activities of Daily Living and Instrumental Activities of Daily Living, including personal hygiene and medication management.
• Developed and implemented an individualized plan of care that collaborated with the Case Management Care Plan.
• Collaborated with families to ensure clients received best possible care
• Monitored and Documented clients progress and reported any changes
• Recruited, hired, and retained DSW staff ensuring consistent coverage and client stability

● Develop quality person-centered plans CPOCs according to the funder’s timelines

● Completion of monthly phone calls and quarterly visits monitoring plan implementation to ensure participant's personal outcomes are met.

● Respond to participant changes in needs, by completing necessary tasks to ensure revisions are done timely.

● Research, access, and assist participants in gaining access to needed waiver and other state plan services as well as needed medical, social, educational, and other support services

● Communicate and work with providers to ensure all services are delivered as outlined in your plan of care. ● Maintain all responsibilities and requirements regarding critical incidents.

● Meet with supervisor for weekly supervision, consultation, and participant needs.

● Attend and participate in weekly staff meetings.

● Attend and complete required training.