Lisa Roybal
Broomfield
Summary
Accomplished sales leader skilled in training, mentoring, and implementing strategic inventory practices. Known for driving team success and maximizing revenue opportunities through data analysis and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Senior Sales Associate
7 11 Diversified Management
Thornton, CO
04.2020 - Current
- Mentored junior sales associates, fostering skill development and enhancing team performance.
- Implemented inventory management strategies, reducing stock discrepancies and improving turnover rates.
- Trained staff on customer service protocols, resulting in increased customer satisfaction scores.
- Analyzed sales data to identify trends, informing strategic decisions to maximize revenue opportunities.
- Trained, coached, and mentored new sales associates for maximum performance.
Packer
Amazon
Thornton, CO
05.2020 - 04.2024
- Packaged customer orders accurately and efficiently to meet daily shipping goals.
- Operated packaging machinery and equipment to streamline workflow processes.
- Maintained cleanliness and organization of packing area to enhance safety standards.
- Conducted quality checks on packed items to ensure compliance with company standards.
- Maintained a clean and organized work environment, promoting safety and productivity.
Reservation Agent
CWT
Thronton CO
08.2023 - 02.2024
- Managed customer reservations using proprietary booking systems to ensure accuracy and efficiency.
- Coordinated travel itineraries, optimizing routes for cost-effectiveness and convenience.
- Assisted clients with itinerary changes, demonstrating adaptability in high-pressure situations.
- Developed training materials for new agents to improve onboarding processes and knowledge retention.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Ramp Agent
Southwest Airlines
Denver, CO
06.2022 - 12.2022
- Coordinated aircraft arrivals and departures to ensure on-time performance and operational efficiency.
- Loaded and unloaded cargo while adhering to safety regulations and company policies.
- Conducted thorough inspections of baggage handling equipment, identifying maintenance needs for optimal operation.
- Trained new ramp agents on safety protocols, procedures, and efficient workflow practices.
Supervisor
JC Penney Stores
Thronton CO
11.2011 - 04.2020
- Supervised daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored staff on product knowledge and sales techniques, enhancing team performance.
- Implemented inventory management practices that improved stock accuracy and reduced shrinkage.
- Coordinated scheduling to optimize workforce efficiency during peak shopping periods.
- Conducted regular performance evaluations, providing feedback to improve employee development.
Education
Associate of Science -
San Juan College
Farmington NM05-1999
Skills
- Product knowledge
- Management
- CRM proficiency
- Cold calling skills
Timeline
Reservation Agent
CWT
08.2023 - 02.2024
Ramp Agent
Southwest Airlines
06.2022 - 12.2022
Packer
Amazon
05.2020 - 04.2024
Senior Sales Associate
7 11 Diversified Management
04.2020 - Current
Supervisor
JC Penney Stores
11.2011 - 04.2020
Associate of Science -
San Juan College