Lisa Rozanski
Estero,FL
Summary
Seasoned leader with a proven track record at Home Instead, adept in crisis management and strategic business planning. Excelled in transforming operations through innovation, enhancing customer satisfaction, and driving team performance. Skilled in negotiation and technology literacy, consistently achieving organizational objectives with integrity and ethics.
Overview
27
27
years of professional experience
Work History
President/Franchise Owner
Home Instead
09.2000 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Owner
Juni Boutique
06.2010 - 06.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Social Worker
Various Facilities, Longterm Care
05.1998 - 09.2000
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Education
Associates - Social Service Specializing in Gerontology
University of Toledo
Toledo, OH05-1998
Skills
- Integrity and ethics
- Negotiation
- Technology literacy
- Consulting
- Marketing expertise
- Social media proficiency
- Budgeting and cost control
- Approachable leader
- Crisis Management
- Planning and coordination
- Strategic business planning
- Transformative leadership
- Quality Assurance
- Problem-solving abilities
- Reliability
- Operational Efficiency
- Team building
- Conflict Resolution
- Professionalism
- Public Speaking
- Sales Leadership
- Time management abilities
- Adaptability
- Performance Metrics
- Brand Development
- Business Intelligence
Accomplishments
Voted Top Workplaces in Toledo for 5 years
Voted Best Ethics
Timeline
Owner
Juni Boutique
06.2010 - 06.2012
President/Franchise Owner
Home Instead
09.2000 - Current
Social Worker
Various Facilities, Longterm Care
05.1998 - 09.2000
Associates - Social Service Specializing in Gerontology
University of Toledo
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