LISA WILLIAMS
Desert Hills,AZ
Summary
Over 20 years of Human Resource and Payroll Management and implementation experience. Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 200 employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across construction company environments.
Overview
12
12
years of professional experience
Work History
HUMAN RESOURCE/PAYROLL MANAGER
ADVANCED MECHANICAL AZ
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Reduced payroll errors for improved accuracy and employee satisfaction through continuous review and refinement of procedures.
- Implemented employee self-service portals for accessing pay information online, increasing convenience and efficiency for staff members.
- Conducted regular audits of payroll data to identify discrepancies or areas requiring improvement in record-keeping practices.
- Played an essential role in the implementation of a new time and attendance system, ensuring seamless integration with existing payroll processes.
- Assisted finance teams in reconciling general ledger accounts related to payroll transactions for accurate financial reporting.
- Provided expert guidance on complex payroll issues such as overtime calculations, garnishments, and taxable benefits to ensure accurate payments were made to employees.
- Managed the successful transition from a paper-based timesheet system to a digital platform, reducing errors and streamlining workflow.
FRONT END MANAGER
OUR KITCHEN TO YOURS
07.2019 - 03.2022
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
PAYROLL/HR MANAGER
ROYCE MASONRY
05.2018 - 09.2018
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Supervised and mentored direct reports and developed talented HR teams.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
HUMAN RESOURCE DIRECTOR
PENGUIN AIR AND PLUMBING
07.2017 - 03.2018
- Processed employee claims involving performance issues and harassment.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Structured compensation and benefits according to market conditions and budget demands.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Oversaw workers' compensation program for employees injured on job.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Monitored and handled employee claims involving performance-based and harassment incidents.
HUMAN RESOURCE DIRECTOR
MARYLAND GARDENS
06.2012 - 05.2017
- Processed employee claims involving performance issues and harassment.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
- Structured compensation and benefits according to market conditions and budget demands.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Oversaw workers' compensation program for employees injured on job.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Education
PARADISE VALLEY COMMUNITY COLLEGE
01.1992
Skills
- Recruiting and Retention, Payroll Manager Safety Manager Fleet Manager Team Concepts Created Policy and Procedures Training as Needed, Created Handbooks, Research and Implement Various Insurance Policies, New Employee Orientation, Conducted Background checks for I-9 employees, DHS Compliance
- Microsoft Office Suite, ADP Software, Paylocity
- Payroll Software Expertise
- HR policies development
- Onboarding Processes
- Employee Relations
- Payroll Management
- Benefits Administration
- Recruitment Strategies
- Bi-weekly payroll processing
- New hire processing
- Maintaining employee records
- Resolving discrepancies
- HR Support
- Employee benefits administration
- Payroll Processing
References
References Available Upon Request
Timeline
HUMAN RESOURCE/PAYROLL MANAGER
ADVANCED MECHANICAL AZ
04.2022 - Current
FRONT END MANAGER
OUR KITCHEN TO YOURS
07.2019 - 03.2022
PAYROLL/HR MANAGER
ROYCE MASONRY
05.2018 - 09.2018
HUMAN RESOURCE DIRECTOR
PENGUIN AIR AND PLUMBING
07.2017 - 03.2018
HUMAN RESOURCE DIRECTOR
MARYLAND GARDENS
06.2012 - 05.2017
PARADISE VALLEY COMMUNITY COLLEGE
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