Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
55
LISA RUBENDALL

LISA RUBENDALL

Springhill

Summary

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.

Overview

34
34
years of professional experience

Work History

Laboratory Technician II

Eurofins
Des Moines
07.2023 - 06.2025
  • Analyze Protein and Moisture and Fiber value of incoming samples in an accurate, efficient and timely manner, ensure sample turnaround time goals are met or exceeded. Verify results and submit results. Maintaining the LECO Machines and calibrate equipment. Working with a team in developing new procedures to produce a more efficient result for our clients.

Dental Assistant

Iowa Center for Cosmetic and Family Dentistry
West Des Moines
09.2021 - 07.2023
  • Communicating with patients on their procedures, Assist the dentist Performing procedures as well as maintain a sterilized operatory. Disinfecting and cleaning all dental tools in preparation for any given appointment. Assisting with phone calls, payments, appointments.

Operations Accountant

Wells Fargo
West Des Moines
09.2007 - 06.2021
  • Resolved internal business inquiries, including auditor requests. Reconcile large DDA accounts daily for all lines of business for discrepancies, Responsible for transferring funds to accounts for fee refunds and credit balances, verifying with banks on fraudulent activity as a check system expert, Responsible for training and performing quality-control for piers, processing electronic cash advances.

Laboratory Technician

Eurofins
Des Moines
06.2004 - 09.2007
  • Analyze the nutritional value of goods sold by various clients, and other various foods. Recording protein for nutritional labels within strict FDA guidelines, as well as maintaining the LECO machines and calibrating equipment.
  • Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
  • Prepared reagents and solutions according to established protocols.
  • Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
  • Developed processes and techniques to improve the efficiency of laboratory operations.
  • Maintained detailed records of test results for review by supervisors or other personnel as required.
  • Conducted quality control testing on incoming materials to ensure accuracy of results.
  • Performed routine maintenance tasks such as cleaning glassware, changing filters.
  • Ensured that all laboratory areas were kept clean and orderly at all times.
  • Completed lab tests and communicated results to supervising staff.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
  • Collected and organized data to perform data analysis and prepare technical reports.
  • Interpreted test results and determined need for retesting.
  • Identified and fixed issues with lab equipment to achieve more accurate lab results.

Maid

Merry Maids
Des Moines
08.1998 - 05.2001
  • Organized cleaning supplies and equipment for efficient workflow and accessibility.
  • Dusting and polishing furniture to maintain a pristine appearance throughout homes.
  • Performed deep cleaning tasks in kitchens and bathrooms to ensure hygiene.
  • Cleaned and polished furniture, fixtures, and other surfaces.
  • Swept and mopped hardwood floors.
  • Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
  • Made beds with clean linens.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Took out garbage regularly.
  • Removed cobwebs from ceiling corners.
  • Emptied wastebaskets and replaced trash liners.
  • Dusted window ledges, wall hangings, and light fixtures.
  • Loaded dishwashers when necessary.

Customer Service Cashier

FoodSaver
Des Moines,
01.1991 - 09.1994
  • Assisted customers with product inquiries and selections.
  • Maintained accurate cash drawer and balanced at shift end.
  • Handled customer complaints with professionalism and empathy.
  • Restocked shelves and ensured product availability for customers.
  • Greeted customers and provided friendly customer service.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Education

High School Diploma -

Thurston High School
Springfield, OR
01-1990

Skills

  • Organization and attention to detail
  • Communication: building strong relationships with people
  • Self-motivated team player
  • Customer service
  • Communication skills
  • Conflict resolution
  • Phone etiquette
  • Problem solving
  • Multi-line phone talent
  • Payment processing
  • Prioritization
  • 10-key
  • Typing 40 wpm
  • Money handling
  • Refunds processing
  • Microsoft Excel
  • General ledger analysis
  • Accounting principles
  • Quarterly reporting
  • Accounts receivable management
  • Account and ledger reconciliations
  • Bank reconciliation
  • Microsoft Excel proficiency

Affiliations

  • walk for the cure of Muscular Dystrophy
  • Donate time to Wounded Warriors

Timeline

Laboratory Technician II

Eurofins
07.2023 - 06.2025

Dental Assistant

Iowa Center for Cosmetic and Family Dentistry
09.2021 - 07.2023

Operations Accountant

Wells Fargo
09.2007 - 06.2021

Laboratory Technician

Eurofins
06.2004 - 09.2007

Maid

Merry Maids
08.1998 - 05.2001

Customer Service Cashier

FoodSaver
01.1991 - 09.1994

High School Diploma -

Thurston High School

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