Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Ruddell

Tempe,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Results-oriented Collection Agent with 28 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.

Overview

10
10
years of professional experience

Work History

Loan Servicing Representative

Flagship Credit Acceptance
09.2019 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.

Collections Agent

Regional Credit Acceptance
06.2016 - 02.2019
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.

Bartender/Server

El Zaribah Shrine Auditorium & Conference Center
09.2013 - 11.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

No Degree - Business Administration

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

High School Diploma -

Scottsdale High School
Scottsdale, Az
06.1982

Skills

  • Problem-solving abilities
  • Time management proficiency
  • Risk assessment
  • Collections management
  • Fraud detection awareness
  • Multitasking capabilities
  • Client relationship management
  • Empathy and understanding
  • Loan modification experience
  • Professionalism and integrity

Timeline

Loan Servicing Representative

Flagship Credit Acceptance
09.2019 - Current

Collections Agent

Regional Credit Acceptance
06.2016 - 02.2019

Bartender/Server

El Zaribah Shrine Auditorium & Conference Center
09.2013 - 11.2016

No Degree - Business Administration

Maricopa Community Colleges - Scottsdale Community College

High School Diploma -

Scottsdale High School

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