Lisa Rusk
Gilbert,AZ
Summary
Proven leader at Sedgwick, adept in enhancing team performance and fostering collaboration. Excelled in coaching, with a strong focus on compliance and customer service. Demonstrated expertise in claims handling and problem-solving, significantly improving team efficiency and client satisfaction. Skilled in prioritization and communication, driving results and maintaining high standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Workers Compensation Team Lead
Sedgwick
07.2021 - 07.2024
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities for a team of 8 colleagues.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks. Staffed with team in weekly virtual team meetings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Ensured timely response by examiners with respect to state compliance.
Senior Workers Compensation Examiner
Sedgwick
07.2012 - 07.2021
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Developed strong relationships with internal and external stakeholders, fostering open communication and collaboration with clients, injured workers and medical providers alike.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process. Along with preparing timely responses on claim compensability to all interested parties; client, injured worker and The Industrial Commission of Arizona.
- Issuance of timely compensation benefits as outlined by state laws to injured workers.
Workers Compensation Claims Adjuster
Gallagher Bassett Services Inc.
09.2003 - 07.2012
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted comprehensive interviews of employer, medical providers and claimants to gather facts and information to determine compensability.
- Experienced in claims handling for many types of industries such as healthcare, cites, construction companies and many small businesses.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05.2001
Skills
- Customer service driven
- Coaching and Mentoring
- Performance monitoring and improvement
- Teamwork and Collaboration
- Team Supervision and Motivation
- Problem solving
- Excellent Communication/active listener
- Task Prioritization
Certification
Arizona Property and Casualty License
Timeline
Workers Compensation Team Lead
Sedgwick
07.2021 - 07.2024
Senior Workers Compensation Examiner
Sedgwick
07.2012 - 07.2021
Workers Compensation Claims Adjuster
Gallagher Bassett Services Inc.
09.2003 - 07.2012
High School Diploma -
Gilbert High School