Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Russ

Cincinnati

Summary

A highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.

Moreover; a charismatic and dependable professional. Multi-talented well-rounded people person. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Self-motivated field operator bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Customer service management professional experienced in credit card services, fraud operations, and collections. Team player with exceptional listening and critical thinking skills. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing Fifteen years' background in maintaining customer satisfaction and contributing to company success. Professionally a great asset to any working field.

Overview

26
26
years of professional experience

Work History

Customer Service Representative Specialist I

Besse Medical
Cincinnati
02.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Took customer orders dealing with C2 drugs (controlled substances) and other commercial drugs.
  • Maintained and managed customer files and databases.

Manager on Duty

Hamilton County Juvenile Court Youth Detention
Cincinnati
04.2020 - 01.2021
  • Oversaw 95 + juveniles in correctional residential facility setting.
  • Restrained juvenile residents when disturbances required physical intervention.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitor residents, via Vicom plus psychical rounds.
  • Provide safety and security for staff and residents.
  • Knowledge of Kronos, vicom, lexon panel et.

Substitute Teacher

The Center for Collaborative Solutions
Cincinnati
08.2015 - 03.2020
  • Provided instruction for 20 + students in all subject areas
  • Supervised lunchroom and recess activities
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
  • Took over several classes for number of weeks, managing all classroom assignments, student needs, recordkeeping
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance
  • Filled in for teacher K-12 handling all assignments, special projects, tests, administrative updates and grading
  • Enforced classroom routines to keep students on set schedule and operating at consistent level

Field Administrator/ Manager

Devils Playground Air Soft
Mainville
05.2014 - 10.2019
  • Managed all business files, documentation and databases to keep records secure, accurate and current
  • Oversaw daily purchased and managed all supply inventories
  • Managed budget and track expenses against plans
  • Elevated customer satisfaction ratings by resolving issues quickly and effectively
  • Provided strong attention to detail, exemplary customer service, and team-player attitude
  • Handled over $8,000+ weekly in revenue
  • Responsible for daily deposits
  • Kept accurate customer records
  • Dealt with city administrators in keeping with code
  • Responsible for keeping field wavers up to date
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Directed training and retraining of employees to boost performance and enhance business results
  • Mathematics
  • Administrative duties
  • Enforce property rules and regulations

Professional Dog Groomer

Paws Down Dog Grooming
Norwood
05.1998 - 03.2008
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal
  • Supported animal health by keeping all areas clean, neat and properly sanitized
  • Unloaded and organized supplies and product inventory to maximize team efficiency
  • Manage and prioritize multiple concerns simultaneously.
  • Completed payroll and employee evaluations.
  • Identified animal health concerns and discussed problems with owners
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness
  • Consulted with clients about desired cuts and styles for individual animals
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided
  • Assisted grooming staff with nail clipping, fur blow-drying and combing out matted fur during high-volume periods, including holidays
  • Observed animals and conducted examinations to identify signs of injury, illness or disease
  • Picked up and dropped off pets
  • Maintained clean and orderly play yards, kennels and cages
  • Managed over 20 pets a day

Education

Master of Science - Social Service Counseling

Liberty University
Lynchburg, VA
12.2015

Bachelor of Science - Criminal Justice

University of Cincinnati Blue Ash College
Cincinnati, OH
2011

Associate of Applied Science - Criminal Justice

University of Cincinnati Blue Ash College
Cincinnati, OH
2007

Skills

  • Conflict resolution
  • Decision making
  • Microsoft Office skills
  • Judicial procedures knowledge
  • Customer Service
  • Budgeting
  • Staff Management
  • Schedule management
  • Excellent Verbal/ written communication
  • Meticulous and organized
  • Multitasking and prioritization
  • Personable
  • Valid Ohio driver's license
  • Supervisor
  • Customer/Client relations
  • Professional demeanor

Timeline

Customer Service Representative Specialist I

Besse Medical
02.2021 - Current

Manager on Duty

Hamilton County Juvenile Court Youth Detention
04.2020 - 01.2021

Substitute Teacher

The Center for Collaborative Solutions
08.2015 - 03.2020

Field Administrator/ Manager

Devils Playground Air Soft
05.2014 - 10.2019

Professional Dog Groomer

Paws Down Dog Grooming
05.1998 - 03.2008

Master of Science - Social Service Counseling

Liberty University

Bachelor of Science - Criminal Justice

University of Cincinnati Blue Ash College

Associate of Applied Science - Criminal Justice

University of Cincinnati Blue Ash College
Lisa Russ