Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Russell

Ringgold,GA

Summary

Knowledgeable with robust background in emergency response and fire safety. Proven track record in managing high-pressure situations and executing rescue operations. Demonstrated expertise in teamwork and strategic problem-solving.

Firefighting professional with comprehensive experience in emergency response and life-saving techniques. Known for strong focus on collaboration and adaptability in dynamic environments. Reliable team player skilled in equipment maintenance and fire prevention strategies.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Experienced with cash handling, customer service, and transaction processing. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Professional with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.

Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

23
23
years of professional experience

Work History

Firefighter/EMT-Intermediate

City of Fort Oglethorpe
03.2006 - 06.2014
  • Collaborated with local agencies during emergency responses to enhance effectiveness of rescue operations.
  • Operated firefighting equipment and tools to extinguish fires and protect property from extensive damage.
  • Coordinated repairs and servicing of tools and vehicles to minimize downtime and ensure operational efficiency.
  • Participated in regular training drills by practicing firefighting techniques and emergency response scenarios.
  • Promoted fire prevention initiatives with local organizations to enhance community safety and preparedness.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Trained new recruits in fire suppression techniques, improving team efficiency and readiness.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.

EMT-Intermediate

Angel EMS & HMC-ER
06.1996 - 03.2006
  • Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
  • Participated in community outreach programs to educate citizens on basic first aid measures and CPR techniques, promoting public health awareness.
  • Administered appropriate medications following established protocols, ensuring accurate dosage and monitoring for potential side effects.
  • Utilized strong interpersonal skills to effectively communicate with patients from diverse backgrounds, ensuring understanding of treatment plans.
  • Streamlined communication among team members during high-stress situations by utilizing clear and concise language to relay vital information quickly.
  • Operated emergency vehicles safely and efficiently, adhering to traffic laws while prioritizing rapid response times.
  • Collaborated with healthcare team members at receiving facilities to provide a smooth handoff of patient care responsibilities.
  • Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.

Customer Service & Cashier

Kleen-A-Matic Rentals
03.1991 - 06.1996
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

EMT-I Certification - Emergency Medicine

Georgia Northwestern Technical College
Rome, GA
12-1995

Skills

  • Structural firefighting
  • First aid certified
  • Fire safety
  • Stress tolerance and resilience
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Cash reconciliation
  • Cash handling expertise
  • Data accuracy
  • Strong problem solver
  • Spreadsheet management
  • Quality assurance
  • Order processing

Timeline

Firefighter/EMT-Intermediate

City of Fort Oglethorpe
03.2006 - 06.2014

EMT-Intermediate

Angel EMS & HMC-ER
06.1996 - 03.2006

Customer Service & Cashier

Kleen-A-Matic Rentals
03.1991 - 06.1996

EMT-I Certification - Emergency Medicine

Georgia Northwestern Technical College
Lisa Russell