Lisa Russell
Haysville,KS
Summary
Skilled Clerical Supervisor with demonstrated experience in office management and team leadership. Strong capability in administrative operations, workflow coordination, and process improvement. Proven track record of managing high volumes of paperwork, ensuring data accuracy, and providing exceptional customer service. Impactful history of staff training, development, and motivation that enhances productivity within previous roles.
Overview
23
23
years of professional experience
Work History
Invoicing Specialist
AR Flooring Installation & Solutions
Haysville , KS
2014.06 - Current
- Create and distribute invoices to customers.
- Maintain up-to-date records of invoices, payments, and account statuses.
- Performed administrative tasks related to new employee paperwork.
- Generate reports on expenses and wages in preparation for tax filing.
- Manage collection, recording and filing of expense receipts.
- Annually coordinate the issuance of 1099 forms.
- Create new forms and spreadsheets as needed.
- Respond to customer emails and requests.
- Monitored and ordered office supplies necessary for filing and record-keeping activities.
Clerical Supervisor/Office Manager
ARSI
Wichita , KS
2018.05 - 2024.07
- Mentored and guided a team of 10 employees across multiple office sites, ensuring smooth operations, meeting deadlines effectively, and addressing daily inquiries.
- Provided assistance and resolution for issues and questions that employees encountered.
- Created detailed instructions for various administrative tasks performed by staff members.
- Created and updated job descriptions as needed.
- Efficiently distributed tasks to employees according to work quantity
- Provided support in responding to incoming calls as needed.
- Ensured compliance with company policies, procedures and applicable laws and regulations.
- Maintained accurate records of employee performance evaluations, attendance, training.
- Analyzed data from various sources to identify potential cost savings opportunities.
- Monitored and analyzed workflow processes of the clerical department and implemented changes to save time and money once recognized.
- Coordinated special projects as needed by management or other departments.
- Investigated discrepancies arising during daily operations and resolved promptly to maintain smooth workflow.
- Supervised and trained clerical staff to ensure efficient and accurate operations.
- Coordinated with other departments to ensure proper communication between all areas of the organization.
- Delegated work to staff, setting priorities and goals.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coordinated schedules for lunch breaks, phone coverage, time off, and travel between offices.
- Managed and organized inventory for both office and household supplies, as well as facilitated supply orders.
- Interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Shared expertise through mentorship and guidance to enhance the understanding of various company programs among newly recruited and current staff members.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Managed and resolved building maintenance and copier/printer problems.
- Obtained comprehensive training on all employee tasks to ensure understanding and ability to provide assistance when needed.
Assistant Supervisor
T-Mobile Call Center
Wichita , KS
2001.06 - 2015.04
- Adhered to company policies and guidelines while managing 15 customer service representatives daily.
- Trained new staff members on company policies, procedures and job expectations.
- Resolved escalated customer complaints promptly and effectively.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Identified and addressed areas requiring improvement based on customer feedback surveys.
- Conducted regular meetings with team members to discuss progress towards goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated employees to achieve their individual and team goals.
Education
High School Diploma -
Mulvane High School
Mulvane2001-05
Some College (No Degree) - Business Administration And Management
Cowley County Community College
Wichita, KSSkills
- Team Management
- Meeting Coordination
- Customer Service
- Staff hiring
- Training and coaching
- Organizational Skills
- Compliance Monitoring
- Task Delegation
- Scheduling and calendar management
- Event Coordination
- Travel Coordination
- Mail handling
- Employee Training and coaching
- Invoice Generation
- Financial Recordkeeping
- Data Entry
- Purchasing
- Payment Processing
References
References available upon request.
Timeline
Clerical Supervisor/Office Manager
ARSI
2018.05 - 2024.07
Invoicing Specialist
AR Flooring Installation & Solutions
2014.06 - Current
Assistant Supervisor
T-Mobile Call Center
2001.06 - 2015.04
High School Diploma -
Mulvane High School
Some College (No Degree) - Business Administration And Management
Cowley County Community College
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