Lisa Russo

• Earned promotion to leadership role based on demonstrated commitment and service excellence.
• Enhanced team productivity through strategic delegation of daily tasks.
• Mentored junior staff on travel industry best practices and customer relations techniques.
• Fostered collaboration by maintaining positive relationships with colleagues and management.
• Contribute to weekly advisor team meetings to discuss and address administrative concerns.
• Continue to assist advisors with tasks listed in support role

• Supported one of the highest-grossing advisor Teams.
• Quoted and booked hotel, auto, and insurance via Atriis and vendor contacts, ensuring accuracy with attention to detail.
• Followed up with vendors for formal confirmations and addressed client concierge requests.
• Researched cruise options, confirmed availability, and facilitated bookings and payments, as well as flights, excursions, and pre- and post-stays.
• Creation of Axus Proposals and itineraries for clients.
• Creation of Client Base Profiles.
• Exporting of Bookings done in Atriis, into Sabre.

• Oversaw sales, estimating, and delivery of outsourced printing jobs to manufacturing plants.
• Collaborated with designers and clients for production and approval of art files.
• Managed accounting processes, including accounts payable and receivable.

•Scheduled all games working with leagues, coaches, and field managers.

•Filed all necessary documentation for games, tournaments, and travel.

•Arranged all team travel and hotel arrangements for players, coaches, and families, including group flights to Florida, Barcelona, Spain, and Paris, France.

•Planned and coordinated social events, such as team dinners, game watch parties, as well as bus transport and tours of European cities.

•Implemented use of Trace Video System, to film games and track individual player stats used for coaching and recruiting purposes.

• Scheduled and managed appointments to show homes.
• Advocated for and advised clients during sales negotiations, home visits and inspections.
• Drafted contracts for listing and selling residences, ensuring all details were accurate.
• Maintained timely and professional communication with all parties involved in transactions.

• Managed all business operations, including sales, production, accounting, HR, and PR.
• Collaborated with clients and marketing agencies to align on design, budget, and timelines.
• Estimated job costs and ordered materials to meet production needs.
• Oversaw production and delivery schedules to ensure timely completion.