Lisa Ryan
Moore,OK
Summary
Adept at streamlining procurement processes and enhancing contract efficiency, by significantly improved closeout procedures at CACI International, Inc. My expertise in dispute resolution and documentation review, combined with a strong work ethic, fostered collaboration and ensured timely project completions. Skilled in both negotiation and customer service, I consistently exceed performance standards.
Overview
18
18
years of professional experience
Work History
Contract Closeout Specialist
CACI International, Inc (CACI SSC)
10.2022 - Current
- Conducted final audits on contracts to ensure all deliverables were met according to established guidelines before closing out agreements.
- Monitored contractor performance throughout the closeout process, ensuring timely completion of all required tasks and deliverables.
- Served as liaison between project managers and contracting officers during the closeout phase, facilitating seamless communication flow among parties involved.
- Coordinated with finance department to reconcile payments and finalize invoices during the closeout process.
- Assisted in training new team members on contract closeout procedures, contributing to overall team performance improvement.
- Developed strong relationships with internal departments and external parties, fostering collaboration on contract matters.
- Managed a high volume of contracts simultaneously, prioritizing workload effectively to meet deadlines consistently.
- Enhanced contract closeout efficiency by streamlining processes and implementing best practices.
- Resolved disputes with vendors, promoting amicable resolutions while protecting the organization''s interests.
Accounts Receivable and Collections Specialist
CACI International, Inc (CACI SSC)
09.2019 - 10.2022
- Expedited payment processing by developing clear instructions for clients on remittance procedures.
- Managed a portfolio of key customer accounts to ensure prompt payment and maintain strong relationships, contributing to customer retention and satisfaction.
- Performed root cause analysis on recurring issues within the accounts receivable process, driving continuous improvement efforts.
- Reduced overdue accounts with diligent follow-up and negotiation of payment arrangements.
- Enhanced client relationships through professional communication, handling inquiries and resolving issues promptly.
- Participated in cross-functional projects aimed at improving overall financial management within the organization.
- Trained junior staff members in effective accounts receivable techniques, ensuring consistent performance across the team.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Entered client details and notes into system for interdepartmental access and review.
Information Service Representative II
University of Oklahoma
11.2016 - 09.2019
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Receptionist
Canaan Resources
11.2006 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Education
University of Central Oklahoma
EdmondContract Management
Villanova University
Villanova, PASkills
- Procurement processes
- Documentation Review
- Problem-solving and negotiation
- Financial literacy
- Technological proficiency
- Communication and customer service
- Attention to detail and accuracy
Timeline
Contract Closeout Specialist
CACI International, Inc (CACI SSC)
10.2022 - Current
Accounts Receivable and Collections Specialist
CACI International, Inc (CACI SSC)
09.2019 - 10.2022
Information Service Representative II
University of Oklahoma
11.2016 - 09.2019
Receptionist
Canaan Resources
11.2006 - 11.2016
No Degree - Education
University of Central Oklahoma
Contract Management
Villanova University
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