Lisa R. Y. Viney
Baton Rouge,LA
Summary
Dynamic administrative professional with a strong background in overseeing custodial operations and a commitment to maintaining exceptional cleanliness standards. Proven expertise in effective team management while delivering outstanding customer service and support. Strong leadership and problem-solving abilities thrive in fast-paced environments, ensuring operational efficiency and team cohesion. Eager to leverage organizational skills to contribute positively in an administrative support role.
Overview
29
29
years of professional experience
Work History
Custodial Supervisor 3/Manager/Building Coordinator
LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA
06.2021 - 04.2025
- Oversee $30,000 annual budget.
- Processed work orders, purchase requisitions, and receipts.
- Oversaw and monitored inventory levels.
- Tracked inventory expenses in Excel.
- Maintained employee records on attendance, performance, quality, and discipline.
- Supervised and trained in floor care methods.
- Oversaw cleaning project responsibilities and consistently achieved deadlines for summer camp programs.
- Responsible for maintaining and overseeing 88,000 square feet, including 1 – 3 dormitory accommodating 500 students and 186 West Campus Apartment complexes.
- Inspected building interiors and exteriors quarterly for health, safety, and maintenance issues.
- Supervised mold, flood, and restoration cleanup.
- Entry Time.
- Retired
- 20 staff supervised, including two supervisors.
- Prepared and submitted accident and injury reports.
- Recruited and selected well-qualified employees to fill vacancies.
- Streamlined inventory management, ensuring timely replenishment of cleaning supplies and equipment.
- Increased customer satisfaction through prompt response to requests and concerns, addressing issues thoroughly and efficiently.
- Implemented standardized purchasing practices in line with department targets.
- Promoted efficient inventory practices among team members.
- Resolved personnel issues effectively, maintaining a harmonious work environment for all employees.
- Conducted performance evaluations for custodial staff members, providing constructive feedback and setting achievable goals for improvement.
- Maximized employee retention by fostering a positive work atmosphere focused on teamwork and communication.
- Provided comprehensive training for custodial staff, resulting in improved job performance and satisfaction.
- Assisted with budget preparation and monitoring, identifying cost-saving opportunities within the department''s operations.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into departmental policies as appropriate.
- Established strong relationships with vendors, negotiating favorable contracts for cleaning products and services.
- Collaborated with building administrators to address facility issues, leading to a more functional work environment.
- Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Contributed to a healthier indoor air quality by introducing eco-friendly cleaning products that reduced allergens and toxins.
- Coordinated special event setups and teardowns, ensuring timely completion and minimal disruption to daily operations.
- Enhanced workplace safety by enforcing proper use of equipment and adherence to safety protocols.
- Established open lines of communication between custodial staff members, encouraging collaboration and problem-solving among the team members.
- Implemented green cleaning initiatives, reducing the environmental impact of facility maintenance practices.
- Reduced maintenance costs by conducting regular inspections and preventive maintenance tasks.
- Successfully managed multiple facilities simultaneously, delivering high-quality service across various locations.
- Trained and mentored new staff on cleaning and safety protocols.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Custodial Supervisor 2/ Manager/Building Coordinator
LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA
08.2017 - 06.2021
- 15 staff supervised, including one supervisor.
- Oversee $19,000 annual budget.
- Processed work orders, purchase requisitions, and receipts.
- Oversaw and monitored inventory levels.
- Tracked inventory expenses in Excel.
- Maintained employee records on attendance, performance, quality, and discipline.
- Supervised and trained in floor care methods.
- Oversaw cleaning project responsibilities and consistently achieved deadlines for summer camp programs.
- Responsible for maintaining and overseeing 36,000 square feet, including 1 dormitory accommodating students and 186 East Campus Apartment complexes.
- Inspected building interiors and exteriors quarterly for health, safety, and maintenance issues.
- Supervised mold, flood, and restoration cleanup.
- Time Entry
- Assigned job duties and monitored performance against objectives.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Custodial Supervisor 2/ Manager/Building Coordinator
LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA
08.2017 - 06.2021
- 15 staff supervised, including one supervisor.
- Oversee $19,000 annual budget.
- Processed work orders, purchase requisitions, and receipts.
- Oversaw and monitored inventory levels.
- Tracked inventory expenses in Excel.
- Maintained employee records on attendance, performance, quality, and discipline.
- Supervised and trained in floor care methods.
- Oversaw cleaning project responsibilities and consistently achieved deadlines for summer camp programs.
- Responsible for maintaining and overseeing 36,000 square feet, including 1 dormitory accommodating students and 186 East Campus Apartment complexes.
- Inspected building interiors and exteriors quarterly for health, safety, and maintenance issues.
- Supervised mold, flood, and restoration cleanup.
- Time Entry
- Assigned job duties and monitored performance against objectives.
Contract Chauffeur
YELLOW CAB, BATON ROUGE, LA
02.2011 - 10.2013
- Domestic trips transporting patients, labs, and passengers safely to their destinations, with hospitality.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Calculated bills, issued receipts and accepted payments.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
- Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
- Conducted routine vehicle inspections to ensure proper maintenance and address any potential issues before they escalated.
- Facilitated stress-free travel experiences by anticipating client needs and addressing them proactively, such as providing refreshments or adjusting vehicle temperature settings.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Arrived on time to customer appointments.
Commercial Driver
MAGNOLIA DISTRIBUTION
12.2010 - 04.2012
- Driver.
- Maintain driver logs.
- Freight transportation and delivery.
- Adjust tandems and fifth wheel as needed.
- Weigh cargo.
- Adjust the brakes.
- Pre-trip truck check.
- Unloaded trailer with hand jack
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to 4 stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Completed numerous successful cross-country assignments without incident or delay during challenging weather conditions or heavy traffic situations.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
- Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
- Upheld high standards of cleanliness inside the cab as well as exterior vehicle appearance through regular washing and detailing.
- Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
- Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
- Dropped and hooked trailers and changed configuration of equipment.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
Team Lead for Operational Department
SYNOVATE OF AMERICAS, INC. FRESNO, CA
06.2005 - 08.2010
- Prepared daily progress reports and tracked call productivity and quality.
- Compiled performance data and authored the employee handbook.
- Delivered excellent customer service and conducted interviews with customers and applicants.
- Provided comprehensive training to new employees in call handling procedures, customer service standards, and professional call etiquette.
- Monitored staff performance and gave feedback to staff and management.
- Analyzed trends, gave project feedback, and recommended actions to managers.
- Advised executives and managers
- Managed 30 staff, assigned tasks, and conducted project briefings.
- Developed and managed employee training module and administered assessments.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Commercial Driver
CLAY MIRANDA TRUCKING, BATON ROUGE, LA
04.2002 - 06.2010
- Driver.
- Maintain driver logs.
- Freight transportation and delivery.
- Adjust tandems and fifth wheel as needed.
- Weigh cargo.
- Adjust the brakes.
- Pre-trip truck check.
- Unloaded trailer with hand jack.
- Completed daily route consisting of up to 8 stops, focusing on safety and timeliness.
- Provided assistance in loading/unloading cargo when required, exemplifying teamwork while minimizing downtime between deliveries.
- Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
- Complied with service policies and procedures from pick up and loading to drop offs.
- Balanced time-sensitive demands of multiple clients by prioritizing task completion based on agreed-upon deadlines.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected load security and checked for damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed numerous successful cross-country assignments without incident or delay during challenging weather conditions or heavy traffic situations.
- Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
- Dropped and hooked trailers and changed configuration of equipment.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
OTR Commercial Truck Driver
TRUKING COMPANIES, FRESNO, CA
03.1996 - 06.2002
- Drove part-time for various trucking companies while managing responsibilities as a stay-at-home mom.
- Completed daily route consisting of up to 2 stops, focusing on safety and timeliness.
- Took on additional routes during absence of team members.
- Streamlined delivery processes by effectively utilizing GPS systems and mapping software for optimal routes.
- Actively participated in company safety meetings, contributing valuable input and adhering to established guidelines for best practices in commercial driving.
- Reduced fuel consumption through efficient route planning and attentive driving habits.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions. Removed and unloaded packages from commercial trailers, using extreme care to avoid damage to goods.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
- Balanced time-sensitive demands of multiple clients by prioritizing task completion based on agreed-upon deadlines.
Education
MBA - Business Administration
University of Phoenix
Fresno, CA07.2008
Bachelor of Science - Business Administration
University of Phoenix
Fresno, CA07.2007
Associate of Applied Science - Computer Application/Accounting
Heald Business College
Fresno, CA06.1993
General Studies - undefined
Fresno City College
Fresno, CA01.1986
Skills
- Professional writing skills
- Accurate data entry
- Proficient in Microsoft Word
- Excel proficiency
- PowerPoint presentation design
- Workday software proficiency
- Email management
- Ten-key data entry at 6000 keystrokes per minute
- B2B and B2C communication
- Comprehensive bookkeeping
- Invoice processing
- Accounts receivable management
- Payroll management
- Telephone communication
- Document organization
- Proficient in computer applications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Custodial Supervisor 3/Manager/Building Coordinator
LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA
06.2021 - 04.2025
Custodial Supervisor 2/ Manager/Building Coordinator
LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA
08.2017 - 06.2021
Custodial Supervisor 2/ Manager/Building Coordinator
LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA
08.2017 - 06.2021
Contract Chauffeur
YELLOW CAB, BATON ROUGE, LA
02.2011 - 10.2013
Commercial Driver
MAGNOLIA DISTRIBUTION
12.2010 - 04.2012
Team Lead for Operational Department
SYNOVATE OF AMERICAS, INC. FRESNO, CA
06.2005 - 08.2010
Commercial Driver
CLAY MIRANDA TRUCKING, BATON ROUGE, LA
04.2002 - 06.2010
OTR Commercial Truck Driver
TRUKING COMPANIES, FRESNO, CA
03.1996 - 06.2002
Bachelor of Science - Business Administration
University of Phoenix
Associate of Applied Science - Computer Application/Accounting
Heald Business College
General Studies - undefined
Fresno City College
MBA - Business Administration
University of Phoenix
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