Lisa Sage
Balsam Grove,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
End Of Life Doula/Private Caregiver
Self
02.2014 - Current
- Implemented effective communication strategies to coordinate with families and medical teams.
- Advocated for client needs, ensuring access to necessary resources and services.
- Maintained a clean, safe, and well-organized patient environment.
- Developed strong rapport with clients, fostering trust and emotional support.
- Assisted clients with daily living activities for improved quality of life.
- Provided individualized care plans to enhance patient comfort and well-being.
Trainer
Quotations Coffee Cafe
03.2019 - 08.2021
- Adapted training techniques based on diverse learner needs and preferences.
- Controlled lines and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Provided training for POS, clocking, and pay systems.
- Trained new hires in food storage and handling.
- Managed inventory levels, restocking supplies to maintain operational efficiency during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
CNA
Lewis County General Hospital
12.2011 - 06.2012
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and health changes accurately.
- Maintained cleanliness and safety standards in patient environments, promoting infection control protocols.
- Implemented efficient workflows that reduced wait times for patients needing assistance and support.
- Advocated for patient needs, communicating effectively with families to ensure understanding of care processes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Customer Service Representative
LifeLock
07.2008 - 01.2011
- Collaborated with team members to streamline processes and enhance service delivery.
- Mentored junior representatives, fostering professional growth and development within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed customer complaints, ensuring timely and satisfactory resolutions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Integrative Healing Arts
Southwest Institute Of Healing Arts
Tempe, AZCNA - Nursing Assistant
BOCES
Lewis County, NY12-2011
Skills
- Special needs support
- Cultural history
- Loss and bereavement
- Holistic care
- Time management
- HIPAA compliance
- Compassionate communication
- Complex Problem-solving
- Emergency response
- Team collaboration
- Multitasking and organization
- Relationship building
- Call center experience
- Computer proficiency
- Active listening
- Data entry
Languages
Spanish
Limited Working
Timeline
Trainer
Quotations Coffee Cafe
03.2019 - 08.2021
End Of Life Doula/Private Caregiver
Self
02.2014 - Current
CNA
Lewis County General Hospital
12.2011 - 06.2012
Customer Service Representative
LifeLock
07.2008 - 01.2011
Integrative Healing Arts
Southwest Institute Of Healing Arts
CNA - Nursing Assistant
BOCES
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