LISA SALDIVAR
LA HABRA,CA
Summary
At Mercury Insurance Company, I spearheaded the Auto Claims Team, enhancing productivity and customer satisfaction through innovative process improvements and effective staff management. My leadership, underscored by a commitment to professionalism and reliability, fostered a culture of excellence, achieving significant advancements in team efficiency and employee development. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
7
7
years of professional experience
Work History
SUPERVISOR, AUTO CLAIMS TEAM
MERCURY INSURANCE COMPANY
05.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Education
High School Diploma -
MONTEBELLO HIGH SCHOOL
Montebello, CA06.1985
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Processes and procedures
- Process Monitoring and Improvement
- Priority management
- Active Listening
- Organizational Skills
- Professionalism
- Reliability
Timeline
SUPERVISOR, AUTO CLAIMS TEAM
MERCURY INSURANCE COMPANY
05.2017 - Current
High School Diploma -
MONTEBELLO HIGH SCHOOL
Similar Profiles
Shannon NavejasShannon Navejas
Special Investigator II at Mercury Insurance CompanySpecial Investigator II at Mercury Insurance Company
Charlotte WynderCharlotte Wynder
Senior Claims Analyst at Conifer Insurance CompanySenior Claims Analyst at Conifer Insurance Company
Jessica VasquezJessica Vasquez
Total Loss Specialist at Mercury Insurance CoTotal Loss Specialist at Mercury Insurance Co
Rolando MoralesRolando Morales
Dispatcher at Dependable Highway ExpressDispatcher at Dependable Highway Express
Rafael Angel Garcia JrRafael Angel Garcia Jr
20 Thermal at Subzero Constructors20 Thermal at Subzero Constructors