Lisa Samuels
McDonough,GA
Summary
To obtain a clerical position where I can use my knowledge and skills to contribute towards the effective running of the organization. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
18
18
years of professional experience
Work History
Repo Representative II
Carmax Auto Finance
01.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer service associate
DFCS
07.2013 - 02.2019
- Performs general office management duties, including keyboarding, filing, generating and managing correspondence
- Provides / coordinates services to clients, families and partners that call or visit the local office
- Provides follow-up and /or customer service to resolve any issues
- Receives and routes telephone communications as required
- Screens and registers applications for all OFI Eligibility programs offered as required
- Routinely uses electronic application, Document Imaging and eligibility systems
- Maintains confidential records
- Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments
- Performs other professional responsibilities as assigned
Receptionist
THE mARRIOT
08.2011 - 07.2013
- Implement interpersonal skills, time management while multitasking and diligently handling large amounts of money
- Provide a high standard of service to customers
- Logging information on internal systems
- Handling telephone information and outgoing mail
- Processing incoming and outgoing mail
- Managing the security access card management systems
Bartender/server/hostess/part-time
Applebees
03.2007 - 08.2011
- Followed state and company standards for serving beverages
- Communicating with the kitchen regarding menu questions, length of wait and productivity
- Maintain cleanliness of work areas throughout the day to ensure health policies are maintained
- Ensure the guest experience in ensured accurately and in a timely manner
Education
High school diploma -
Lithonia High school
05.2007
Skills
Microsoft Office
Timeline
Repo Representative II
Carmax Auto Finance
01.2022 - Current
Customer service associate
DFCS
07.2013 - 02.2019
Receptionist
THE mARRIOT
08.2011 - 07.2013
Bartender/server/hostess/part-time
Applebees
03.2007 - 08.2011
High school diploma -
Lithonia High school
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