Summary
Work History
Education
Skills
Timeline
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Lisa Sanchez

Lithonia,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Work History

House Cleaner

Healthcare Services Group
Philadelphia, PA
2019 - 2022
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned homes following specific and detailed protocols and requests.

Cashier Team Lead

Dunkin' Donuts
Philadelphia, PA
2019 - 2020
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.

Patient Registration Representative

Hahneman University Hospital
Philadelphia, PA
2015 - 2019
  • Provided support to the clinical staff with registration issues or concerns.
  • Scheduled and confirmed patient appointments and consultations.
  • Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
  • Updated patient information in database regularly to ensure accuracy of records.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Greeted patients and answered questions regarding registration process.
  • Interviewed patients to complete case histories and intake forms.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Performed quality assurance checks on all registrations to ensure accuracy of data entry.
  • Verified insurance eligibility through online portals or by phone calls.
  • Collected patient demographic information, verified insurance coverage, and updated records as necessary.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Wal-Mart Associate

Walmart
Philadelphia, PA
2020 - 2023
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed cash register functions accurately and efficiently.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Assisted customers with selecting items and answering questions about products.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained an up-to-date knowledge of store promotions, specials, events.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Olney Charter High School
Philadelphia, PA
06-2015

Skills

  • Cash Handling
  • Workplace Safety
  • Management Support
  • Data Entry
  • Relationship Building
  • Customer Interaction
  • Production Support
  • Computer Skills
  • Record and File Management
  • Sales Expertise
  • Decision-Making
  • Attention to Detail
  • Issue Resolution
  • MS Office

Timeline

House Cleaner

Healthcare Services Group
2019 - 2022

Cashier Team Lead

Dunkin' Donuts
2019 - 2020

Patient Registration Representative

Hahneman University Hospital
2015 - 2019

Wal-Mart Associate

Walmart
2020 - 2023

High School Diploma -

Olney Charter High School

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Lisa Sanchez