Summary
Overview
Work History
Skills
References
Work Availability
Timeline

Lisa Sanchez

Customer Support Manager
Los Angeles,CA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Senior Marketing Coordinator

Wilbur Curtis
Montebello
02.2011 - 02.2015
  • Coordinated marketing events for showcasing product and service offerings.
  • Organized and supported promotional events such as tradeshows, sales meetings, and company events.
  • Responded promptly to inquiries from customers regarding their accounts or services provided by the company using the CRM system.

Customer Service Representative

Wilbur Curtis
Montebello, CA
10.2010 - 02.2015
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided timely feedback regarding status of open orders and communicated changes in delivery dates or delays in shipment due to inventory shortages.
  • Entered order details into system and inputted updates accordingly using ERP system.

Customer Support Manager

SEB Group (formerly Wilbur Curtis)
Irvine, CA
07.2023 - Current
  • Spearheaded successful customer service division through strategic planning and analysis.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Resolved customer complaints regarding sales and service.
  • Collaborated with other departments to ensure seamless coordination of activities across the organization.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Manager

Wilbur Curtis
Montebello, CA
02.2017 - 07.2022
  • Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
  • Performed periodic reviews of existing processes and procedures to ensure efficiency in the sales process.
  • Monitored progress of projects on a daily basis and adjusted schedules as necessary to meet deadlines.
  • Created work crew schedules and delegated assignments.

Sales Support & Product Development Supervisor

Wilbur Curtis
Montebello, CA
02.2015 - 02.2017
  • Supervised daily activities of assigned department personnel, quickly addressing questions or performance issues.
  • Communicated progress updates to senior management and other stakeholders.
  • Built strong partnerships with engineering team.
  • Conducted regular meetings with staff to discuss customer feedback and provide guidance on how to improve services.

Customer Service/Inside Sales Representative

American De Rosa Lamparts
Commerce, CA
10.2004 - 11.2009
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Assisted in preparing quotations for customers based on their requirements.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.

Skills

  • Training Programs
  • Account Updates
  • Client Relationship Building
  • Training and Mentoring
  • Administrative Management
  • Scheduling
  • Data Entry
  • Multitasking and Prioritization
  • Inter-department collaboration
  • Accomplished manager
  • Customer Relationship Management Software (CRM)
  • Schedule Management
  • Administrative support
  • Strategic planning
  • Project Management
  • Office management
  • Policy and procedure modification

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Support Manager - SEB Group (formerly Wilbur Curtis)
07.2023 - Current
Manager - Wilbur Curtis
02.2017 - 07.2022
Sales Support & Product Development Supervisor - Wilbur Curtis
02.2015 - 02.2017
Senior Marketing Coordinator - Wilbur Curtis
02.2011 - 02.2015
Customer Service Representative - Wilbur Curtis
10.2010 - 02.2015
Customer Service/Inside Sales Representative - American De Rosa Lamparts
10.2004 - 11.2009

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Lisa SanchezCustomer Support Manager