Lisa Sanchez
Loganville,GA
Summary
School Counseling Development - Practicum & Internship
- Utilized evidence-based approaches when working with ethnically and demographically diverse students.
- Provided guidance regarding postsecondary options such as college selection processes or financial aid packages.
- Attended professional learning related to school counseling standards to stay up to date with best practices in the field.
- Conducted classroom observations to assess student needs and determine appropriate interventions based on data analysis techniques.
- Created detailed reports on student progress to collaborate with school personnel to make informed decisions about student performance and behavior.
- Planned and facilitated group counseling sessions focused on topics such as bullying prevention, self-esteem building, anger management, and stress reduction, exhibiting exemplary leadership qualities.
Overview
19
19
years of professional experience
Work History
Discipline Administration Asst. and Gwinnett Online Campus Facilitator
Gwinnett County Public Schools
07.2017 - Current
- Maintained school focus on learning by enforcing rules related to academics, student discipline and attendance.
- Collaborated with other administrative assistants to ensure seamless coverage during absences or peak workload periods, providing support as needed.
- Assisted with in-service training programs to enhance knowledge and skills.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
- Participated in parent-teacher conferences to discuss student progress, address concerns, and develop strategies for academic success.
Customer Support Supervisor and Service Representative
Stone Cleaning Service, US
01.2007 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
Account Specialist/ Sr. Fraud Analyst/ Customer Care Escalations
Bank of America, US
01.2005 - 01.2008
- Reconciled account information and reported figures in general ledger by comparing to bank ATM's statements each month.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Assisted auditors during annual reviews by providing accurate documentation and addressing their inquiries promptly.
- Evaluated customer data to identify and prevent fraudulent activities.
- Optimized system performance by conducting regular reviews of rules, filters, and thresholds in the company's fraud detection platform.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Fostered a culture of continuous improvement within the escalations team by conducting regular reviews and providing constructive feedback on individual performances.
Education
M.Ed. in School Counseling - Crisis And Trauma
Arkansas State University Global Campus
Jonesboro, AR12.2023
B.A. in Spanish Literature -
Georgia State University
Atlanta, GA05.2017
Skills
- Team Collaboration and Leadership
- Individual and Small Group Counseling
- Strong Assessment Skills
- Proficient with Synergy, Infinite Campus, and IBM Notes
- Excellent Written and Oral Communication
- Spanish - Intermediate
CONTINUOUS LEARNING & ENGAGEMENT
- International Studies - Mexico City, Mexico
- National Hispanic Heritage Month - Shiloh High School
- Membership in American School Counselor Association (ASCA)
- Arkansas Ideas Training - Suicide Prevention, Child Maltreatment, Parental Involvement, Autism, Dyslexia
Awards
- Phi Kappa Phi - National Honors Society
Languages
Spanish Intermediate
Timeline
Discipline Administration Asst. and Gwinnett Online Campus Facilitator
Gwinnett County Public Schools
07.2017 - Current
Customer Support Supervisor and Service Representative
Stone Cleaning Service, US
01.2007 - Current
Account Specialist/ Sr. Fraud Analyst/ Customer Care Escalations
Bank of America, US
01.2005 - 01.2008
M.Ed. in School Counseling - Crisis And Trauma
Arkansas State University Global Campus
B.A. in Spanish Literature -
Georgia State University