Lisa Sanchez
Sarasota,FL
Summary
I have the necessary communication, clerical, and organizational skills that enable me to work efficiently and independently. I am able to identify and resolve problems prior to crisis. I have the ability to work under pressure and meet deadlines. I am also capable of maintaining a professional appearance and attitude. I enjoy working with people and take pride in a job well done.
Overview
32
32
years of professional experience
Work History
Customer Service Manager
Giorgio Fresh/CF Fresh
Toughkenamon , PA
2013.07 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Collaborate with Accounts Receivable department in resolving unpaid/short paid invoices.
- Responsible for logging and tracking all customer product complaints and issuing any necessary credit memos.
- Responsible for setting up new customers, maintaining customer profiles as well as pricing files. This includes updating files with new items and price increases
- Issue purchase orders when produce/ other mushrooms items needs to be purchased based off of inventory levels
- Handled Foodshows including all items related to them including booking hotel rooms, working with contractors on booth build, etc
- Data entry of orders received via phone or third party ordering systems as well as EDI
- Invoicing of orders through third party systems (Itrade, Procurant, Foodlink)
- Setting up of Weekly Promotional Schedule and communicating to necessary departments
- Work with Logistics team on routing of West Coast trucks
- Key liaison between Operations, Logistics & Outside Sales
- Coordinated the merging of two separate and distinct Customer Service locations
- Developed policies and procedures related to customer service operations
Regional Marketing Associate
Eurofresh Farms/Nature Sweet
Toughkenamon , PA
2003.10 - 2013.05
- Responsibile for managing demand/supply position daily and following week's allocation request.
- Collaborate with Accounts Receivable department in resolving unpaid/short paid invoices.
- Daily resolutions of customer issues regarding orders.
- Data entry of all customer orders and provided proper paperwork to different departments.
- Managed inventory in three distribution centers.
- Trained various Regional Sales Managers and Logistics Manager on Customer Service process.
Customer Service Representative
Manfredi Cold Storage
Toughkenamon , PA
1992.09 - 2003.02
- Responsible for overseeing 30 accounts on the areas of inventory control and reconciling account discrepancies.
- Served as the Shipping and Receiving Supervisor ensuring computer and associated paperwork were completed in a timely manner.
- Trained new employees for the Shipping and Receiving office.
- Scheduled inbound and outbound delivery appointments.
- Processed all inbound and outbound order paperwork for the Shipping and Receiving office.
Education
High School Diploma -
Avon Grove High School
West Grove, PASkills
Team leadership
Detail and task oriented
Ability to work under pressure
Microsoft Office Suite
Experience in different systems, Foodlink, SPS Commerce, Itradenetwork, EDI Systems, Produce Pro, Famous, Silver Creek, ADP & Workforce (Payroll)
- Product Knowledge
- Skilled multi-tasker
- Customer Service
- Customer-focused
- Time Management
- Cross-Functional Collaboration
- Decision-Making
- Problem-Solving
- New Hire Training
Timeline
Customer Service Manager
Giorgio Fresh/CF Fresh
2013.07 - Current
Regional Marketing Associate
Eurofresh Farms/Nature Sweet
2003.10 - 2013.05
Customer Service Representative
Manfredi Cold Storage
1992.09 - 2003.02
High School Diploma -
Avon Grove High School
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