Lisa Sanders

• Monitor residents for compliance with program rules, policies and procedures. Fulfill staff in charge responsibilities.
• Monitor facility by answering phones, taking messages and making security rounds.
• Supervise weekend activities in compliance with Program Schedule.
• Monitor visitors, including children, for approved status.
• Search drop off items for clients and children.
• Evaluate non-crisis situations and crisis situations and take appropriate actions according to First Step Home policies and procedures.
• May facilitate didactic and therapeutic groups according to agency model.
• Responsible for documenting crisis intervention, case management sessions, individual counseling sessions and group counseling sessions according to ODMHAS standards.
• Accurately chart observations into the inter-shift report in the NextStep Electronic Health Record.
• Ensure compliance with ODMHAS/agency.
• Responsible for the collection of urines and breathalyzer testing of clients.
• Assist clients with medication.
• Attend monthly Recovery Support Specialist meeting. Review the minutes of the monthly staff meeting.
• Works to attain the goals as written in job performance evaluations.
• Abide by the standards as set forth in First Step Home’s Compliance Plan.
• Responsible for following all safety rules and safe health practices of First Step Home, Inc.
• Pursue training necessary for enhancing clinical skills and acquiring and maintaining appropriate credentials and licenses.
• Comply with all agency policies, procedures and directives of immediate supervisor, the President/CEO and the Board of Trustees of First Step Home, Inc.
• Responsible for following the Core Values of First Step Home, Inc.
• Other duties as assigned.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Monitor residents for compliance with program rules, policies and procedures. Fulfill staff in charge responsibilities.
  Monitor facility by answering phones, taking messages and making security rounds.
  Supervise weekend activities in compliance with Program Schedule.
  Monitor visitors, including children, for approved status.
  Search drop off items for clients and children.
  Evaluate non-crisis situations and crisis situations and take appropriate actions according to First Step Home policies and procedures.
  May facilitate didactic and therapeutic groups according to agency model.
  Responsible for documenting crisis intervention, case management sessions, individual counseling sessions and group counseling sessions according to ODMHAS standards.
  Accurately chart observations into the inter-shift report in the NextStep Electronic Health Record.
  Ensure compliance with ODMHAS/agency.
  Responsible for the collection of urines and breathalyzer testing of clients.
  Assist clients with medication.
  Attend monthly Recovery Support Specialist meeting. Review the minutes of the monthly staff meeting.
  Works to attain the goals as written in job performance evaluations.
  Abide by the standards as set forth in First Step Home’s Compliance Plan.
  Responsible for following all safety rules and safe health practices of First Step Home, Inc.
  Pursue training necessary for enhancing clinical skills and acquiring and maintaining appropriate credentials and licenses.
  Comply with all agency policies, procedures and directives of immediate supervisor, the President/CEO and the Board of Trustees of First Step Home, Inc.
  Responsible for following the Core Values of First Step Home, Inc.
  Other duties as assigned.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Generated and printed daily financial reports to track hotel performance.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Looked over pending check-ins and payment processes to complete closing procedures.

Performs duties to maintain a safe and secure setting for clients and staff within a residential program setting. Ensures client needs are met and program protocols are followed at all times.



Position Description:

Monitor activities to ensure program guidelines are followed and appropriate client care is provided
Make periodic rounds of buildings/grounds to ensure safety, security and optimal facility operations
Assist clients and peers in making appropriate decisions
Deliver on-going oversight of client activity
Complete accurate and timely documentation utilizing designated software
Respond to emergencies or incidents through conflict resolution and crisis management techniques
Perform routine non-clinical intake duties as required
Recognize behavior changes and monitor client movement
Operate vehicle to transport clients as required

Monitor residents for compliance with program rules, policies and procedures. Fulfill staff in charge responsibilities.
Monitor facility by answering phones, taking messages and making security rounds.
Supervise weekend activities in compliance with Program Schedule.
Monitor visitors, including children, for approved status.
Search drop off items for clients and children.
Evaluate non-crisis situations and crisis situations and take appropriate actions according to First Step Home policies and procedures.
May facilitate didactic and therapeutic groups according to agency model.
Responsible for documenting crisis intervention, case management sessions, individual counseling sessions and group counseling sessions according to ODMHAS standards.
Accurately chart observations into the inter-shift report in the NextStep Electronic Health Record.
Ensure compliance with ODMHAS/agency.
Responsible for collection of urines and breathalyzer testing of clients.
Assist clients with medication.
Attend monthly Recovery Support Specialist meeting. Review minutes of the monthly staff meeting.
Works to attain the goals as written in job performance evaluations.
Abide by the standards as set forth in First Step Home’s Compliance Plan.
Responsible for following all safety rules and safe health practices of First Step Home, Inc.
Pursue training necessary for enhancing clinical skills and acquiring and maintaining appropriate credentials and licenses.
Comply with all agency policies, procedures and directives of immediate supervisor, the President/CEO and the Board of Trustees of First Step Home, Inc.
Responsible for following the Core Values of First Step Home, Inc.
Other duties as assigned.