Lisa Sandoval
Lancaster,CA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
25
25
years of professional experience
Work History
Business Secretary
Jose Roofing Repairs
Lancaster , CA
2021.09 - Current
- Proofread documents prior to submission for accuracy and completeness.
- Processed invoices received from vendors in an accurate and timely manner.
- Managed calendars of senior executives, ensuring important dates were noted accurately.
- Developed office policies and procedures related to business operations.
- Monitored departmental emails accounts in order to respond quickly to inquiries or requests.
- Assisted with document preparation for legal proceedings such as contracts or agreements.
- Maintained filing systems to ensure easy access to information when needed.
- Answered incoming calls and routed them appropriately.
- Answered incoming telephone calls, questions and client inquiries.
- Created and updated spreadsheets to track and report data.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
- Processed documents and materials for dissemination to appropriate parties.
- Prepared or gathered records, reports and correspondence to anticipate leadership needs.
- Maintained organized filing system of paper and electronic documents.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Head Housekeeper
Comfort Inn
2022.05 - Current
- Supervise housekeepers and ensure that they are cleaning hotel rooms efficiently and thoroughly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Construction Laborer
Jose roofing repair
2017.03 - 2022.06
- Construction cleanup, drywall, painting
- Demolished existing structures using hammers, crowbars, saws, drills, and other hand tools.
- Repaired roofs by replacing shingles or applying waterproof coatings.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Medical Administrative Assistant
Interventional Pain Managament
Colorado Springs , CO
2006.01 - 2009.07
- Managed a range of tasks at the front desk including answering incoming calls from the call system, appointment setting, billing procedures, data inputting, scheduling operations and maintaining patient records.
- Greeted patients, verified insurance coverage and collected copayments.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Assisted with coding medical records using ICD-10 coding standards.
- Updated patient accounts and information daily.
Customer Care Representative
Adelphia Cable Communications
Colorado Springs , CO
1999.01 - 2003.06
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Resolved customer complaints promptly and professionally.
- Processed orders accurately and efficiently according to established procedures.
- Built sustainable relationships of trust through open communication with customers.
- Gathered customer feedback to suggest improvements for products and services.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Delivered customer support to high call load each shift.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Promoted product offerings to drive growth and exceed benchmarks.
- Answered customer inquiries regarding billings, payments, account status.
Education
Bachelor of Science in Applied Management -
Grand Canyon University
Skills
- Servant Leadership skills
- Critical Thinking Skills
- Effective Communicator
- Presentation Creation
- Calendar Management
- File Organization
- Proofreading documents
- Report Preparation
- Scheduling appointments
- Payroll Administration
- Letter writing
- Office Administration
- Appointment Scheduling
- Customer Service
- Office staff leadership
- Organization
- Accounts receivable and payable
- Developing presentations
- Preparing contracts
- Document Preparation
- Verbal and written communication
- Quickbooks
- Proposal Writing
- Presentation Design
References
Available upon request.
Affiliations
- Co-Leader for Women's Overcomer's Outreach group
References
References available upon request.
Timeline
Head Housekeeper
Comfort Inn
2022.05 - Current
Business Secretary
Jose Roofing Repairs
2021.09 - Current
Construction Laborer
Jose roofing repair
2017.03 - 2022.06
Medical Administrative Assistant
Interventional Pain Managament
2006.01 - 2009.07
Customer Care Representative
Adelphia Cable Communications
1999.01 - 2003.06
Bachelor of Science in Applied Management -
Grand Canyon University
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