Lisa Sandoz
Choudrant,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Medical Office Receptionist
Affinity Health Group
Monroe , LA
08.2020 - Current
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Entered patient information into electronic medical record system.
- Verified patient demographic and insurance information at each visit.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
- Maintained professional relationships with colleagues, physicians and vendors.
- Adhered to company policies while providing excellent customer service to all patients.
Insurance and Data Entry
Trucare Home Health
Monroe , LA
05.2017 - 08.2020
- Maintained confidentiality of sensitive information entered into the system.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Verified insurance eligibility prior to scheduled appointments.
- Verified insurance coverage for services rendered by the facility.
- Greeted and directed visitors to the office.
- Managed front desk operations such as answering phones and responding to emails.
- Ordered supplies needed for daily operations within the office.
Care Coordinator
Savannah Grand Assisted Living
West Monroe , LA
05.2016 - 02.2017
- Conducted initial assessments and evaluations of patient's needs.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Provided emotional support to patients dealing with difficult health issues.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Assessed safety risks associated with living environments or activities of daily living.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Front Office Receptionist
STAT Home Health
Monroe , LA
08.2015 - 08.2016
- Greeted customers and visitors in a professional manner.
- Provided excellent customer service to all guests.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Handled confidential information with discretion and sensitivity.
- Responsible for opening and closing the office on time each day.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Communicated with outside offices to obtain records and transfer files for needs.
Data Entry Clerk
Home Care Resources
Monroe , LA
01.2010 - 08.2015
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Verified accuracy and completeness of data entry into the database system.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Assisted colleagues with resolving any issues related to data entry operations.
- Provided support to management staff in regards to data entry processes.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Ordered and stocked medical supplies .
Mental Health Technician
Jackson House Plumbing
Monroe , LA
03.2008 - 10.2009
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Developed positive relationships with patients while maintaining professional boundaries.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Maintained accurate records of patient progress and treatment plans.
- Administered medications as prescribed by physician or psychiatrist.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
Director of Dementia Facility
Arbor And Terrace
West Monroe , LA
08.2006 - 09.2009
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Coordinated resources across departments to maximize productivity levels.
- Assessed employee performance against established benchmarks or targets.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Ensured compliance with all relevant regulations, policies and procedures.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Facilitated collaboration between teams by encouraging open communication channels.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Mental Health Technician
Glenwood Behavioral Health
West Monroe , Louis
05.2001 - 09.2009
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Developed positive relationships with patients while maintaining professional boundaries.
- Encouraged positive behaviors through rewards systems when appropriate.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Supervised visitors entering the facility according to established security protocols.
Receptionist
Dr Aruna Gullapalli MD
Monroe , LA
05.2004 - 09.2006
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Home Health Aide
First American Home Health
Monroe , LA
06.1996 - 08.1998
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Assisted with personal care activities, such as bathing, dressing and grooming.
Home Health Aide
Best Home Health
Ruston , LA
11.1997 - 02.1998
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Education
High School Diploma -
Calhoun High School
Calhoun, LA05-1989
Skills
- Insurance Verification
- Patient Relations
- Call handling
- Customer service background
- Data Entry
- Front Desk Operations
About Me
- Married to Shawn Sandoz for 4 years.
- Mother and step mother to Katie Adams, Lauren Barnett, Joseph Smith, Jr, Greer Sandoz, and Alex Smith.
- Grandmother to 8 amazing grandkids.
- Member of Indian Village Church in Calhoun, La
- Hobbies include: swimming, spending time with family, gardening, and helping out with the family peach farm
References
- Jordan Guillot- Previous Boss at Affinity Health Group 318-376-0883
- Debbie Bailes- Previous Boss Trucare Home Health 318-237-3705
- Misty Wiggins- Friend for 10+ years 318-355-6933
- Misti McDaniel- friend /co worker 318-884-6243
Timeline
Medical Office Receptionist
Affinity Health Group
08.2020 - Current
Insurance and Data Entry
Trucare Home Health
05.2017 - 08.2020
Care Coordinator
Savannah Grand Assisted Living
05.2016 - 02.2017
Front Office Receptionist
STAT Home Health
08.2015 - 08.2016
Data Entry Clerk
Home Care Resources
01.2010 - 08.2015
Mental Health Technician
Jackson House Plumbing
03.2008 - 10.2009
Director of Dementia Facility
Arbor And Terrace
08.2006 - 09.2009
Receptionist
Dr Aruna Gullapalli MD
05.2004 - 09.2006
Mental Health Technician
Glenwood Behavioral Health
05.2001 - 09.2009
Home Health Aide
Best Home Health
11.1997 - 02.1998
Home Health Aide
First American Home Health
06.1996 - 08.1998
High School Diploma -
Calhoun High School
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