Lisa Sandy
Lauderdale,FL
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional IT Analyst
PACE Center For Girls
04.2021 - Current
- Managed inventory of spare parts and equipment, ensuring availability when needed for repairs or installations.
- Enhanced end users by providing timely and efficient IT support for various hardware and software issues.
- Ensured data security through regular backups, antivirus updates, and implementation of industry best practices.
- Complied with all company safety policies when installing or repairing electrical components.
- Streamlined system upgrades by accurately diagnosing problems and implementing practical solutions.
- Increased user productivity by training end-users on new software applications and hardware devices.
System Analyst
Pediatric Associates
06.2015 - Current
- Train staff and users to work with computer systems and programs
- Recommend new equipment or software packages
- Provide expert application support to end users for XPM and E-Medsys -EHR applications.Provide application support for Windows XP, 7/10
- MS Outlook, MS Office Manage Windows, and application login accounts (create/change/disable).Provide system support for printers, scanners and video conferencing peripherals. Communicate efficiently, accurately and courteously both verbally and in writing.
- Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Advise theuser on appropriate action.
- Follow standard help desk procedures Log all help desk interactions Redirect problems to correct resource Identify and escalate situations requiring urgent attention
- Track and route problems and request and document resolutions Prepare activity reports.
- Investigated system issues and implemented resolutions to reduce downtime.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
Education
Associate in Science (A.S.) Applied Science - Sep 2016
COLORADO TECHNICAL UNIVERSITY
Colorado Springs, COCompleted coursework towards Bachelor of Science (B.S.) Computer Information Science - May 2000
UNIVERSITY OF VIRGINIA
Charlottesville, VAAssociate of Science - Advance Cybersecurity
University of Phoenix
Tempe, AZ09.2024
Skills
- Active Directory
- Microsoft Exchange
- Cisco Jabber Admin
- McAfee
- FortiClient
- Citrix
- Incontact
- ServiceNow
- MTA
- MCSA
- IT Troubleshooting
- Network Security
References
References available upon request
Certification
MCT
MSCE
Timeline
Regional IT Analyst
PACE Center For Girls
04.2021 - Current
System Analyst
Pediatric Associates
06.2015 - Current
Associate in Science (A.S.) Applied Science - Sep 2016
COLORADO TECHNICAL UNIVERSITY
Completed coursework towards Bachelor of Science (B.S.) Computer Information Science - May 2000
UNIVERSITY OF VIRGINIA
Associate of Science - Advance Cybersecurity
University of Phoenix