Summary
Overview
Work History
Education
Skills
Timeline
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LISA SANDY

Fort Lauderdale,FL

Summary

Dedicated computer systems analyst focused on improving computer systems and network performance to enhance productivity. Collaborates closely with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Maintains up-to-date knowledge of security regulations and protocols to ensure privacy and operational integrity. Dynamic cyber security professional committed to optimizing systems performance for reduced operational costs and streamlined workflows. Excels in performing timely software installations and tests, alongside routine troubleshooting, to facilitate smooth system transitions and minimize downtime. Additionally, adept at simplifying complex topics and processes, making technical interactions less intimidating for average users.

Overview

11
11
years of professional experience

Work History

Regional IT Analyst

Pace Center for girls
02.2020 - Current
  • Managed inventory of spare parts and equipment to guarantee availability for repairs and installations, ensuring minimal downtime
  • Delivered timely and efficient IT support for hardware and software issues, significantly enhancing the end-user experience
  • Safeguarded data security through regular backups, antivirus updates, and strict adherence to industry best practices
  • Streamlined system upgrades by diagnosing issues and implementing effective solutions, resulting in increased user productivity
  • Conducted end-user training on new software applications and hardware devices, empowering users with the skills needed for success
  • Installed system updates to address vulnerabilities and mitigate security risks, ensuring a robust IT environment
  • Reduced downtime by proactively identifying potential IT issues and implementing preventative measures, enhancing overall operational efficiency.

System Analyst

Pediatric Associates
06.2013 - 03.2020
  • Trained staff and users on computer systems and software applications, ensuring they are equipped with the knowledge to maximize productivity
  • Recommended new equipment and software solutions to enhance operational efficiency and streamline workflows
  • Provided expert application support for XPM and E-Medsys EHR applications, assisting users in navigating and utilizing these systems effectively
  • Managed Windows and application login accounts, ensuring secure access and user compliance with company policies
  • Diagnosed and resolved technical hardware and software issues efficiently, minimizing disruption to daily operations
  • Investigated system issues and implemented effective resolutions to reduce downtime and enhance system performance
  • Delivered prompt technical support for end-users, effectively resolving issues to maintain a seamless operational environment.

Education

Other - Advanced Cybersecurity

University Of Phoenix
09.2024

Associate - Science in Geneal Studies

Colorado Technical University
09.2016

Bachelor's - Bachelor of science

University of Virginia
Charlottesville, VA
05.2003

Skills

  • Incident Response - 1 year
  • Security Systems - 1 year
  • Vulnerability Assessment - 1 year
  • Application Security - 1 year
  • Intrusion Detection and Prevention - 1 year
  • Risk Management Framework - 1 year
  • Network Security - 1 year
  • Microsoft Certified Professional - 6 years
  • Microsoft Exchange Servers - 10 years
  • Microsoft Azure - 7 years
  • Risk Assessment
  • Information Security

Timeline

Regional IT Analyst

Pace Center for girls
02.2020 - Current

System Analyst

Pediatric Associates
06.2013 - 03.2020

Other - Advanced Cybersecurity

University Of Phoenix

Associate - Science in Geneal Studies

Colorado Technical University

Bachelor's - Bachelor of science

University of Virginia

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LISA SANDY